2023 Airstream Touring Coach Interstate 19 Warranty Service User Manual
With the Airstream Touring Coach Interstate 19, you can travel worry-free knowing that every trip is supported by dependable warranty service. Well-known for its attention to detail and craftsmanship, Airstream extends its commitment to client pleasure with an extensive warranty program. We go over the main features of the Airstream Touring Coach Interstate 19 Warranty Service in this introduction, giving you the confidence to travel freely.
At Airstream, we recognize that the excitement of travel ought to be matched by the assurance that comes with extensive warranty coverage. The purpose of the Airstream Touring Coach Interstate 19 Warranty Service is to protect your investment and guarantee that you have a pleasurable touring coach experience backed by a network of committed service specialists.
2023 Airstream Touring Coach Interstate 19 Owners Manual
Obtaining Warranty Service
Touring Coach warranty support
To obtain warranty service under this Limited Warranty, the owner must do all of the following:
- Owner and dealer representative must complete and return the Customer Performance Checkout within 10 days from delivery of the vehicle,
- Notify Airstream or one of its authorized, independent dealers of any claimed defect within the warranty period or 10 days thereafter,
- Provide notification of a defect within 10 days of discovery of that defect, and
- Promptly return the motorhome to an authorized Airstream dealer or Airstream for repairs.
If you believe a defect covered by this Limited Warranty still exists after an attempted repair by an authorized Airstream dealer, you must contact Airstream in one of the following manners, and specify:
- The complete serial number of the motorhome,
- The date of original purchase and the date of original delivery,
- The name of the selling dealer, and
- The nature of the problem and the steps or service which have been performed.
Interstate 19 warranty claims
Email: support.airstream.com
Phone: (937) 596-6111
Mail: AIRSTREAM, INC., 428 West Pike Street, P.O. Box 629, Jackson Center, Ohio 45334-0629, Attention: Owner Relations Department
Airstream may direct you to an authorized Airstream dealer or may request that you bring your motorhome to the Airstream factory in Jackson Center, Ohio for repairs. Airstream does not control the scheduling of repairs at its authorized Airstream dealers, and repairs at the Airstream factory may not be immediately available. Therefore, you may encounter delays in scheduling repairs and/or completion of repairs. All costs associated with transporting the motorhome for any warranty service shall be the sole responsibility of the owner.
2023 Airstream Touring Coach Interstate 19 User Guide
Consumer Arbitration Program
For recreation vehicles purchased in the State of California, Airstream, Inc. participates in the Consumer Arbitration Program for Recreation Vehicles (CAP-RV). This third-party dispute resolution program is available, at no charge to you, to settle unresolved warranty disputes for recreation vehicles. This dispute resolution program reviews eligible product and service-related complaints involving warranty-covered components. To find out more about this program, or to request an application/brochure, please call the Arbitration Administration office toll-free 800.279.5343. The CAP-RV program operates as a certified mechanism under the review of the California Arbitration Certification Program. Members of the armed forces who purchased the vehicle in California, or who were stationed in or a resident of California at the time of purchase (regardless of state of purchase) or who are stationed in California at the time of application to this program may utilize the CAP-RV program.
Events That Discharge Airstream’s Obligations Under This Limited Warranty
Misuse or neglect, accidents, unauthorized alteration, failure to provide reasonable and necessary maintenance (see Owner’s Manual), damage caused by off-road use, collision, fire, theft, vandalism, explosions, overloading more than rated capacities, odometer tampering, and use of the motorhome for commercial, business, or rental purposes shall discharge Airstream from any express or implied warranty obligation to repair any resulting defect.
User manual for Airstream warranty service
Legal Remedies
Exclusive jurisdiction for deciding legal disputes relating to an alleged breach of express warranty and breach of implied warranties arising by operation of law as well as those relating to representations of any nature rests in the courts within the state of manufacture, which is Ohio. Also, this limited warranty shall be interpreted and construed per the laws of the state of Ohio. Any claims, controversies, and causes of action arising out of or relating to this limited warranty, whether sounding contract, tort, or statute, shall be governed by the laws of the state of Ohio, including its statute of limitations, without giving effect to any conflict of law rule that would result in the application of the laws of a different jurisdiction.
Airstream Limited Warranty Excludes
Normal Wear
Items such as curtains, upholstery, floor coverings, and window, door, and vent seals will show wear or may even wear out within the 3-year warranty period, depending upon the amount of usage, weather, and atmospheric conditions.
Accident
We strongly urge our dealers and customers to inspect the touring coach upon receipt of delivery for any damage caused by accident while being delivered to the dealer, or while it is on the dealer’s lot. Damage of this nature becomes the dealer or customer’s responsibility upon acceptance of delivery unless Airstream is notified and the person making the delivery verifies the damage. Glass breakage, whether struck or mysterious, is always accidental and covered by most insurance policies.
Abuse
Lack of customer care and/or improper maintenance will result in early failure for which Airstream cannot be held responsible.
Exposure
Deterioration by sunlight is possible to such items as tires, curtains, or upholstery. Steel or metal surfaces are subject to the elements, causing rust and corrosion that is normal and beyond the control and responsibility of Airstream.
Overload
Overload Damage due to loading beyond capacity or causing improper balance is not covered by the Airstream Limited Warranty. The Airstream Touring Coach is engineered to properly handle any normal load. There are limits to the amount of load that can be safely transported depending upon speed and road conditions. If these limits have been exceeded, the Airstream Limited Warranty will not cover the resulting damage. For additional information on the load capacity of your touring coach, consult your Sprinter and Airstream Owner’s Manuals or gross vehicle weight rating plate.
Chemical Gassing
Chemical gassing is not a “Defect” in your recreational vehicle and is not covered by the Limited Warranty. Please follow the recommendations in this manual to address this concern.
Sprinter Van
Airstream, Inc., does not accept any responsibility in connection with any of its touring coaches for the Sprinter Van or its components. The Sprinter Van and its components are covered by Mercedes-Benz Warranties as explained by the Sprinter literature provided. Your Sprinter Van and its components are pre-checked by its manufacturer before delivery to Airstream. All service to the Sprinter Van and its components must be performed by Mercedes-Benz Sprinter designated service points according to the manufacturer’s warranty and service policies. The literature provided with each touring coach gives important information concerning its warranty coverage, maintenance, and operation. The Airstream Interstate Nineteen Owner’s Manual may provide additional information and tips on the use of the van as a touring coach, however, no information, in whole or in part, in any Airstream manual should be interpreted as advice or directions to disregard or void the Warnings, Cautions, Notices, or other information contained in the Sprinter’s manuals.
WARNING
Your Mercedes-Benz Sprinter Van Operator’s and Warranty Manuals contain important cautions, warnings, and operational, and warranty information on the Sprinter and its components. All information in the Sprinter manual should be reviewed and followed for your safety.
Service
Before leaving the factory, every vital part of the touring coach is tested for performance. Each test is signed and certified by an inspector. After the touring coach arrives on your dealer’s lot, all vital parts and systems are again tested. When you take delivery of your new touring coach, you will receive a complete checkout. At that time, a specified list of performance checks on your touring coach equipment will be conducted, and any deficiencies you have experienced since taking delivery will be corrected.
Warranty service contact information
Please contact your dealer if your touring coach needs service. Major service under your Airstream Limited Warranty is available through our nationwide network of Airstream Dealer Service Centers. To find a dealer, please visit, www.Airstream.com to use our dealer locator.
Occasionally, dealerships change, or new dealers are added that may not appear on the website immediately. Please note that all centers operate on an appointment basis for the utmost efficiency.
When you require service for your touring coach from the Airstream Factory Service Center or a Certified Dealer Service Center, please contact the service manager for an appointment, and inform them if you are unable to keep the appointment date or wish to change it. Service may be arranged at the Factory Service Center by contacting the Service Coordinator at:
Airstream Factory Service Center
428 West Pike Street
P.O. Box 629
Jackson Center, Ohio 45334-0629
Phone: (937) 596-6111 or (877) 596-6111
NOTE
Connected RV features and systems may be turned off while in a service facility for the safety of our technicians. You might have to re-pair your device after the service appointment.
Reporting Safety Defects
If you believe your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying Airstream, Inc.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Airstream Inc.
To contact NHTSA, you may either call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153), go to http://www.safercar.gov, or write to:
Administrator
NHTSA
1200 New Jersey Avenue, S.E.
Washington, DC 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov
FAQS
The warranty service typically covers a range of components, including structural elements, appliances, and various systems within the touring coach.
The duration of the warranty service can vary, so it’s important to check the specific terms provided by Airstream.
Yes, the warranty service generally covers both interior and exterior components to ensure comprehensive protection.
The warranty claim process typically involves contacting an authorized Airstream service center. Details can be found in the warranty documentation.
It is advisable to have warranty service performed at authorized Airstream service centers. Check with Airstream for a list of authorized locations.
Airstream or authorized dealers may offer extended warranty options for additional coverage beyond the standard warranty period.
Inquire about extended warranty options at the time of purchase or contact Airstream or authorized dealers for information on obtaining extended coverage.
Airstream may offer customer support services, technical assistance, and access to a network of authorized dealers for repairs and maintenance.
Yes, Airstream’s customer support is available for inquiries regarding warranty terms, coverage details, and any related concerns.
Regular maintenance tasks, as outlined in the owner’s manual, are typically necessary to keep the warranty service valid.
Claim approval times vary, and denials can result from issues like lack of maintenance or modifications not authorized by Airstream.
If a claim is denied, you can typically appeal by contacting Airstream directly and providing additional information to support your case.
USEFUL LINKS
View Full User Guide: Airstream Touring Coach Interstate 19 2023 User Manual
Download Manuals: https://www.airstream.com/owners/manuals/
2023 Airstream Touring Coach Interstate 19 Exterior Care User Manual