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Cadillac 2023 Important Message to Owners Information

A crucial source of detailed information about the limited warranty coverage for the 2023 Cadillac is the “2023 Cadillac Message and Limited Warranty” document. It provides valuable information on the terms and conditions of the warranty, including coverage specifics and duration, and acts as an essential communication tool between Cadillac and its cherished owners. Cadillac’s dedication to excellence and client pleasure is emphasized in this paper, which also highlights the manufacturer’s assistance during the ownership process. Cadillac owners can navigate their vehicle’s warranty coverage with confidence and peace of mind knowing that their investment is safeguarded by the manufacturer’s dedication to excellence by becoming familiar with this document.

2023 Cadillac CT4 Specs, Price, Features, Mileage and Review

Important Message to Owners

Cadillac’s Commitment

Cadillac is committed to ensuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

Owner Assistance
The dealer is best equipped to provide all your vehicle’s service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, Cadillac and/or Cadillac dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. We thank you for choosing Cadillac.

Cadillac Participation in an Alternative Dispute Resolution Program
See Customer Satisfaction Procedure 0 18 for information on the voluntary, non-binding Alternative Dispute Resolution Program in which Cadillac participates

Warranty Service – United States, Canada, and Mexico
The selling dealer has invested in the proper tools, training, and parts inventory to ensure that any necessary warranty repairs can be made to your Cadillac vehicle. Cadillac requests that the vehicle be returned to the selling dealer for all warranty repairs. If a situation or event occurs where you are significantly inconvenienced, an authorized Cadillac dealer can make the warranty repairs. However, in the event the dealer is not able to perform the repair due to the special tool and training requirements, contact the Customer Assistance Offices 0 23. If you are unable to return to the selling dealer, contact a Cadillac dealer in the United States, Canada, or Mexico for warranty service.

Warranty Coverage at a Glance
The warranty coverages are summarized below.

New Vehicle Limited Warranty Information

Noise Emissions
Noise Emissions Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle.

New Vehicle Limited Warranty
GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies
This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered
The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period, excluding slight noise, vibrations, or other normal characteristics of the vehicle.

No Charge
Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs
To obtain warranty repairs, take the vehicle to a Cadillac dealer facility within the warranty period and request the needed repairs. Reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period
The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage
The complete vehicle is covered for 4 years or 50,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Electric Vehicle Propulsion Battery Warranty
For vehicles sold in the United States, in addition to the Bumper-to-Bumper Coverage described previously, Cadillac will warrant defects related to materials or workmanship to the propulsion battery pack and its internal components for 8 years or 100,000 miles, whichever comes first, from the original in-service date of the vehicle. This warranty is for electric vehicles registered and normally operated in the United States. In addition to the initial owner of the vehicle, the coverage described in this Electric Vehicle Propulsion Battery Warranty is transferable at no cost to any subsequent person(s) who assumes ownership of the vehicle within the 8-year or 100,000 miles term. No deductibles are associated with this warranty. This warranty is in addition to the express conditions and warranties described previously. The coverage and benefits described under “New Vehicle Limited Warranty” are not extended or altered because of this Electric Vehicle Propulsion Battery Warranty.

Battery Capacity Coverage
Like all batteries, the amount of energy that the high-voltage propulsion battery can store will decrease with time and miles driven. The battery will be replaced/repaired if the capacity falls below 75% of its original value during the warranty period, as determined by a certified dealer, with a battery appropriate for the age and mileage of the vehicle.

Propulsion Battery Service
Cadillac has a network of certified dealers who are trained to perform repairs on electric vehicle battery packs. If the Propulsion Battery requires service due to a defect in materials or workmanship, Cadillac will either repair or replace the Propulsion Battery with new or refurbished components at Cadillac’s discretion.

Towing Coverage
During the 8 years or 100,000 miles (160,000 kilometers) Electric Vehicle Propulsion Battery warranty period, towing is covered to the nearest EV Certified Cadillac dealer if your vehicle cannot be driven because of a warranted defect. Contact the GM Roadside Assistance Center for towing. Refer to the Owner’s Manual for details.

Restraint System Warranty
Provides repair or replacement needed to correct defects in materials or workmanship of any seatbelt or airbag system, supplied by General Motors. Coverage is for 6 years or 72,000 miles, whichever comes first. This warranty is subject to the exceptions indicated in the “What Is Not Covered” section or cosmetic appearance defects such as color fade.

Sheet Metal Coverage
Body sheet metal panels are covered against corrosion and rust-through as follows:

Surface Corrosion: Body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first.

Important: Surface rust resulting from accidents, stone chips or scratches in the paint is not included in sheet metal coverage

Rust-Through Corrosion: Any body sheet metal panel that rusts through — that develops an actual hole in the sheet metal — is covered for up to 6 years, unlimited miles.

Important: Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Application of after-manufacturing rust-proofing products may create an environment that reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty.

Tire Coverage
The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the Bumper-to-Bumper warranty coverage. Wear-out is not considered a defect, and it may occur before the vehicle warranty expires. In this case, the owner is responsible for purchasing replacement tires, or seeking coverage solely from the tire manufacturer. For vehicles within the Bumper-to-Bumper warranty coverage, defective tires will be replaced on a prorated adjustment basis according to the following mileage-based schedule:

Tire Pro-Rate Chart

Mileage (mi)	Percent Covered by Cadillac (Tire Cost)	Percent Covered by Cadillac (Labor — Mount/Balance)
0-12,000	100%	100%
12,001-15,000	60%	100%
15,001-20,000	50%	100%
20,001-25,000	40%	100%
25,001-30,000	30%	100%
30,001-50,000	20%	100%
50,000 +	0%	0%

This schedule applies to the price of the tires only. Cadillac will cover 100% of the cost to mount and balance the tires replaced under warranty for the full Bumper-to-Bumper warranty period.
After your New Vehicle Limited Warranty expires, you may still have prorated warranty coverage on your original equipment tires by the tire manufacturer. Contact your Cadillac dealer or the tire manufacturer of the brand of tires on your vehicle for more information. The following is a list of current tire manufacturer’s websites and toll-free customer assistance numbers.

Company	Website	Toll-Free Number
Bridgestone/Firestone	www.bridgestonetire.com www.firestonetire.com	1-800-847–3272
Continental/General	www.generaltire.com www.continentaltire.com	1-800-847-3349
Goodyear	www.goodyeartires.com	1-800-321-2136
Michelin/BF Goodrich	www.michelinman.com www.bfgoodrichtires.com	1-866-866-6605 1-877-788-8899
Hankook	www.hankooktire.com	1-800-426-5665
Maxxis	www.maxxis.com	1-866-509-7067
Kumho	www.kumhotire.com	1-800-445-8646

When a tire is removed from service due to a covered warranty condition under a tire manufacturer’s limited warranty program, you may be eligible for a tire replacement or a comparable new tire on a prorated basis.
The tire manufacturer’s limited warranty program, which can be obtained by calling or visiting the tire manufacturer’s website or any authorized dealer, is in lieu of all other remedies or warranties, expressed or implied, arising by law or otherwise, including fitness for a particular purpose or merchantability. The tire manufacturers expressly disclaim liability for indirect, special, incidental, or consequential damages, lost profit, loss of business, loss of goodwill, loss of reputation, punitive or any other damage, cost, or loss of any kind.*
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.

Accessory Coverages
Most Cadillac parts and accessories sold and permanently installed on a Cadillac vehicle by a Cadillac Dealer or GM-approved Accessory Distributor/Installer (ADI) prior to delivery will be covered under the applicable portion of the New Vehicle Limited Warranty. In the event Cadillac accessories are installed after vehicle delivery or are replaced under the New Vehicle Limited Warranty, they will be covered, parts and labor, for the balance of the applicable portion of the New Vehicle Limited Warranty, but in no event less than 12 months/unlimited miles. GM accessories sold over the counter, or those not requiring installation, will receive the standard Cadillac Dealer Accessories Warranty of 12 months from the date of purchase, parts only. GM Licensed and Integrated Business Partner (IBP) Accessories are covered under the accessory-specific manufacturer’s warranty and are not warranted by GM or its dealers.

Caution
This warranty excludes:
Any communications device that becomes unusable or unable to function as intended due to the unavailability of compatible wireless service or GPS satellite signals.

Towing
Towing is covered to the nearest Cadillac dealer if your vehicle cannot be driven because of a warranted defect.

What Is Not Covered

Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not covered. Tire wear is influenced by many variables such as road conditions, driving styles, vehicle weight, and tire construction. Uniform tire wear is a normal condition and is not considered a defect. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Tire wear due to misalignment beyond the warranty period is not covered. Also, damage from improper inflation, overloading, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, improper repair, accident, collision, fire, vandalism, or misapplication is not covered. Damage to wheels or tire sidewalls caused by automatic car washes or cleaning agents is not covered.

Damage Due to Accident, Misuse, or Alteration
The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following:

Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle
Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the Owner’s Manual.
The alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, driveline, software, or other components after final assembly by GM.
Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.
Installation of non-GM (General Motors) parts
Water or fluid contamination. Damage resulting from hail, floods, windstorms, lightning, and other environmental conditions
Alteration of glass parts by application of tinting films

Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or otherwise considered a total loss.

Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products
Damage caused by airborne fallout, rail dust, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered.

Damage Due to Insufficient or Improper Maintenance
Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain proper fluids, or maintain fluids between recommended maintenance intervals, fuel, lubricants, or refrigerants recommended in the Owner’s Manual is not covered.

Damage Due to Impact, Use, or the Environment
Windshield or glass cracks, chips, or scratches due to impact are not covered. Windshield cracks will be covered for the first 12 months, regardless of mileage if caused by defects in material or workmanship. Lights, lenses, mirrors, paint, grille, moldings, and trim are not covered for cracks, chips, scratches, dents, dings, punctures, or tears as a result of impact with other objects or road hazards. In addition, cracks, chips, scratches, or other damage to the face of a radio or instrument cluster from impact or foreign objects are not covered.

Third Party Externally Connected Electrical Products
This warranty does not apply to the hardware or software of a third-party device that is connected to the vehicle or its components, even if integrated or delivered with the vehicle. GM is not responsible for the quality or accuracy of any information, or service accessed through or from any third-party device or platform. Software distributed by GM inside or outside the vehicle (including, but not limited to system software or applications) is not covered by this Warranty. GM does not warrant that connections to, from, or through the vehicle will be uninterrupted or error-free. Also, the user should back up their data and information frequently. GM is not responsible for any loss or damage to data or information made available in connection with the use of the vehicle. In addition, this Warranty does not apply: (a) to consumable parts that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to damage caused by use with another product or service; (c) to damage caused by a third party device or service (including upgrades and expansions); or (d) to obsolescence or lack of utility due to incompatibility with future versions of external hardware or software, including, but not limited to mobile devices.

Maintenance
All vehicles require periodic maintenance. Maintenance services, such as those detailed in the Owner’s Manual, are the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure or lack of maintenance is not covered.

Items such as:

Audio System Cleaning. Brake Pads/Linings
Coolants and Fluids
Filters
Rear Axle Service
Tire Rotation
Wheel Alignment/Balance
Wiper Inserts/Blades

are covered by the New Vehicle Limited Warranty for up to 7,500 miles; any replacement after 7,500 miles is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless Entry batteries (or other remote transmitter/ receiver batteries) are covered for up to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result of a defect in material or workmanship.

Extra Expenses
Economic loss or extra expense is not covered.

Examples include:

Inconvenience
Lodging, meals, or other travel costs
Loss of vehicle use
Payment for loss of time or pay
State or local taxes required on warranty repairs
Storage

While extra expenses are not covered by the New Vehicle Limited Warranty, Cadillac does provide many additional customer benefits, such as Cadillac Owner Benefits. See your Owner’s Manual.

Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty. Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty. GM shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages or vehicle rental expenses, resulting from a breach of this written warranty or any implied warranty.* Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

FAQ

What is the purpose of the “2023 Cadillac Message and Limited Warranty” document?
This document provides essential information about the limited warranty coverage for the 2023 Cadillac and serves as a communication tool between Cadillac and its owners.

How long does the limited warranty last for the 2023 Cadillac?
The document typically specifies the duration of the warranty, which is often measured in years or miles, whichever comes first.

What components or systems are covered by the limited warranty?
The document outlines the specific components and systems covered by the warranty, which may include the engine, transmission, and major vehicle systems.

Are there any exclusions or limitations mentioned in the document?
Yes, the document may mention exclusions or limitations, so it’s important to review these carefully to understand what is not covered.

How can I initiate a warranty claim if I encounter an issue with my 2023 Cadillac?
The document typically provides instructions on how to initiate a warranty claim, including contacting your nearest Cadillac dealership.

Does the warranty cover regular maintenance and service?
Generally, regular maintenance and service items are not covered by the warranty, but the document will clarify this.

Can I transfer the limited warranty to a subsequent owner if I decide to sell my Cadillac?
Some warranties are transferable, and the document should specify whether this is the case.

What steps should I take to maintain the validity of the warranty?
The document often outlines the recommended maintenance and service requirements to keep the warranty valid.

Are there any additional warranties or coverage options available for purchase?
The document may mention extended warranty options or coverage plans that can be purchased separately.

Can I find information about warranty-related contact numbers or websites in the document?
Yes, the document typically provides contact information for Cadillac’s customer assistance and warranty support.

What happens if I modify my vehicle or use aftermarket parts?
Modifying the vehicle or using aftermarket parts may void certain warranty coverage, and this is often mentioned in the document.

Does the warranty cover damage caused by accidents or external factors?
Normally, the warranty does not cover damage caused by accidents or external factors, and the document should clarify this.

Is there a mileage limit on the warranty coverage?
Some warranties have mileage limits, and the document should specify this limitation.

Can I find information about any roadside assistance or towing services included in the warranty?
The document may include details about roadside assistance and towing services that are part of the warranty.

How can I obtain a copy of the “2023 Cadillac Message and Limited Warranty” document?
You can typically obtain a copy from your Cadillac dealership or through the official Cadillac website.

Useful Link

View Full User Guide: Cadillac 2023 Electric Vehicle Limited Warranty and Owner Assistance Information

Download Manuals: https://www.cadillac.com/support/vehicle/manuals-guides