Chevrolet Bolt EUV 2023 Collision Damage Repair User Guide
Collision Damage Repair
If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built.
Genuine GM Collision parts are the best choice to ensure that the vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle.
A recycled original equipment GM part may be an acceptable choice to maintain the vehicle’s originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty.
Repair Facility
GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state-of-the-art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.
Insuring the Vehicle
Protect your investment in the GM vehicle with comprehensive collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM’s original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor-quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to the police and other parties involved in the crash. For emergency towing see Roadside Assistance Program 0 304.
Gather the following information:
- Driver name, address, and telephone number
- Driver license number
- Owner name, address, and telephone number
- Vehicle license plate number
- Vehicle make, model, and model year
- Vehicle Identification Number (VIN)
- Insurance company and policy number
- General description of the damage to the other vehicle
Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. In a crash, the sensing system may shut down the high-voltage system. See Battery – North America 0 243 for important safety information. If an airbag has inflated, see
What Will You See after an Airbag Inflates? 0 47.
If the vehicle is damaged from a crash, flood, fire, or another event it may be necessary to have the vehicle inspected. See Battery – North America 0 243 for important safety information.
Managing the Vehicle Damage Repair Process
In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.
Publication of Ordering Information Service Manuals
Service manuals have the diagnosis and repair information on the engine/propulsion, transmission, axle, suspension, brakes, electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for owners and are intended to provide basic operational information about the vehicle.
The owner’s manual includes the Maintenance Schedule for all models. Customer literature publications available for purchase include owner’s manuals, warranty manuals, and portfolios. Portfolios include an owner’s manual, warranty manual, if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are available for many current and past model-year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern Time For credit card orders only (VISA,
MasterCard or Discover), see Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
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Reference Links
View Full User Guide: Chevrolet Bolt EUV 2023 User
Download Manuals: https://www.chevrolet.com/support/vehicle/manuals-guides