Chevrolet Bolt EUV 2023 Customer Assistance for Text Telephone User Guide
To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-2438. TTY users in Canada can dial 1-800-263-3830.
Online Account
Create a Chevrolet Account (U.S.) at chevrolet.com
Learn more about your vehicle features, shop for and manage your connected services and OnStar plans, and access diagnostic information specific to your vehicle.
Membership Benefits
Download owner’s manuals and view vehicle-specific how-to videos.
View maintenance schedules, alerts, and Vehicle Diagnostic Information. Schedule service appointments.
View service records from your dealership and add your own.
Select a preferred dealer and view locations, maps, phone numbers, and hours.
Track your vehicle’s warranty information.
View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 298.
Manage your profile and payment information. View your GM Rewards Card earnings and My Chevrolet Rewards points.
Chat with online help representatives. Visit chevrolet.com and create an account today.
Chevrolet Owner Centre (Canada) mychevrolet.ca
Visit the Chevrolet Owner Centre at mychevrolet.ca (English) or my.chevrolet.ca (French) to access similar benefits to the U.S. site.
GM Mobility Reimbursement Program
This program is available to qualified applicants for cost reimbursement, up to certain limits, of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. To learn about the GM Mobility program, see www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, call 1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
From the U.S., call 1-888-811-1926; Text
Telephone (TTY): 1-888-889-2438.
From Canada, call 1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following information ready:
- Your name, home address, and home telephone number.
- Telephone number of your location.
- Location of the vehicle.
- Model, year, color, and license plate number of the vehicle.
- Odometer reading, Vehicle Identification Number (VIN), and the delivery date of the vehicle.
- Description of the problem.
Coverage
Tow services are covered under the EV Component Coverage warranty. For details on additional Roadside coverage, contact Chevrolet Roadside Assistance.In the U.S., anyone driving a vehicle is covered. In Canada, a person driving a vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and Chevrolet reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. General Motors North America and Chevrolet reserve the right to limit services or payment to an owner or driver if they
decide whether the claims are made too often, or the same type of claim is made many times.
Services Provided
- Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.
- Tow from a Public Road or Highway: Tow to the nearest certified Chevrolet EV dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in the sand, mud, or snow.
- If the vehicle is out of charge, Roadside will tow the vehicle to the nearest charging station or to the customer’s home, whichever is closest.
- Flat Tire Change: If the tire has been separated from the wheel, has damaged sidewalls, or has a large puncture, the tire is too severely damaged for the self-sealing tire to be effective and the vehicle will have to be towed. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty.
- Battery Jump Start: Service to jump-start a dead battery.
- Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty event, incidental expenses may be reimbursed. Items considered are a reasonable and customary hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 500 miles. Contact Chevrolet Roadside Assistance for Trip Interruption eligibility at the time of vehicle disablement.
Services Not Included in Roadside Assistance
- Impound towing caused by violation of any laws.
- Legal fines.
- Mounting, dismounting, or changing snow tires, chains, or other traction devices.
Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice
and winter roads. Off-road use is not covered.
Services Specific to Canadian Vehicles
- Lock-Out Service: Vehicle registration is enquired.
- Trip Interruption Benefits and Assistance: Must be over 150 km (93 mi) from where the trip started to qualify. Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.
- Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however, any cost for parts and labor for repairs not covered by the warranty is the owner’s responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with Bumper-to-Bumper (Base Warranty Coverage period in Canada), Federal Emission, Extended Powertrain, or Electric specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate manual entitled “Limited Warranty and Owner Assistance Information” produced for new vehicles provides detailed warranty coverage information.
Transportation Options
Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options:
Shuttle Service
This includes a one-way or round-trip shuttle service within a reasonable time and distance parameters of your dealer’s area.
Public Transportation or Fuel Reimbursement
If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information.
Courtesy Rental Vehicle
For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. Additional fees such as fuel, rental vehicle insurance, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility. It may not be possible to provide a like vehicle as a courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be available at every dealer. Contact your dealer for specific availability. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Chevrolet Bolt EUV 2023 Top Accessories
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Reference Links
View Full User Guide: Chevrolet Bolt EUV 2023 User
Download Manuals: https://www.chevrolet.com/support/vehicle/manuals-guides