Customer Assistance

SUGGESTIONS FOR OBTAINING SERVICE FOR YOUR VEHICLE

PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the warranty. Discuss additional charges with the service manager. Keep a maintenance log of your vehicle’s service history. This can often provide a clue to the current problem.

PREPARE A LIST
Make a written list of your vehicle’s problems or the specific work you want done. If you’ve had an accident or work done that is not on your maintenance log, let the service advisor know.

BE REASONABLE WITH REQUESTS
If you list a number of items and you must have your vehicle by the end of the day, discuss the situation with the service advisor and list the items in order of priority. At many authorized dealers, you may obtain a rental vehicle (additional charges may apply). If you need a rental, it is advisable to make these arrangements when you call for an appointment.

IF YOU NEED ASSISTANCE

FCA US LLC and its authorized dealers are vitally interested in your satisfaction. We want you to be happy with our products and services.
Warranty service must be done by an authorized dealer. We strongly recommend that you take the vehicle to an authorized dealer. They know your vehicle the best, and are most concerned that you get prompt and high quality service. FCA US LLC’s authorized dealers have the facilities,
factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner.
This is why you should always talk to an authorized dealer’s service manager first. If for some reason you are still not satisfied, talk to the general manager or owner of the authorized dealer. They want to know if you need assistance. If an authorized dealer is unable to resolve the concern, you may contact the FCA US LLC’s Customer Assistance center.

Any communication to FCA US LLC’s customer center should include the following information:

• Owner’s name and address
  Owner’s telephone number (home, mobile, and office)
  Authorized dealer name
  Vehicle Identification Number (VIN)
  Vehicle delivery date and mileage

ROADSIDE ASSISTANCE

Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com (Canada)

Who is Covered
You are covered by Roadside Assistance services if you are a purchaser for use of the vehicle. Roadside Assistance services last for five years or 60,000 miles on the odometer, whichever occurs first, calculated from the start date of the Basic Limited Warranty, as set forth in your Warranty Information book. 1
1. Towing services provided through Cross Country Motor Club, Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services are provided by Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360.

What to Do
If your vehicle requires jump start assistance, out of gas/fuel delivery, tire service, lockout service or towing as a result of a mechanical breakdown, dial toll-free: USA: 1-800-521-2779/Canada: 1-800-363-4869. Provide your name, Vehicle Identification Number (VIN) required for covered services, license plate number, and your location, including the telephone number from which you are calling. Briefly describe the nature of the problem and answer a few simple questions.

You will be given the name of the service provider and an estimated time of arrival. If you feel you are in an unsafe situation, please let us know. With your consent, we will contact local police or safety authorities.

If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or unable to provide a valid Vehicle Identification Number (VIN), and you obtain towing services on your own, you may submit your original receipts from the licensed towing or service facility, for services rendered within30 days of the occurrence. Be sure to include your VIN, odometer mileage at the time of service, and current mailing address. We will process the claim based on vehicle and service eligibility. If eligible, we will reimburse you for the reasonable amount actually paid, based on the usual and customary charges for that service in the area where they were provided. FCA US LLC’s determination relating to reimbursement is final. Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or discontinue the Roadside Assistance Program at any time. The Roadside Assistance program is subject to restrictions and conditions of use, which are determined solely by FCA US LLC.

Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider to use your vehicle’s temporary spare tire (if equipped) as recommended in your Owner’s Manual. This is not a permanent flat tire repair.

Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially when traveling away from home. We will dispatch a service provider to deliver a small amount of fuel (maximum two gallons) to get you to a nearby station. This service is limited to two occurrences in a 12-month period.

Battery Jump Assistance
No time is a good time for a depleted battery. With Roadside Assistance, you do not have to worry about being stranded. We will dispatch a service provider to provide you with a battery jump anytime, day or night.

Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you from getting on your way, help is just a phone call away. This service is limited to providing access to the vehicle’s seating area. It does not cover the cost of replacement keys.

Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle becomes disabled as a result of a mechanical breakdown, Roadside Assistance will dispatch a towing service to transport your vehicle to the closest authorized Chrysler, Dodge, Jeep®, or Ram dealer. If you choose to go to another dealer, you will be responsible for the cost if the extra distance exceeds 10 miles.

FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343

FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French

MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568

PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345

CUSTOMER ASSISTANCE FOR THE HEARING OR SPEECH IMPAIRED (TDD/TTY)
To assist customers who have hearing difficulties, FCA US LLC has installed special TDD (Telecommunication Devices for the Deaf) equipment at its customer center. Any hearing or speech impaired customer, who has access to a TDD or a conventional teletypewriter (TTY) in the United States, can communicate with FCA US LLC by dialing 1-800-380-2479.

Canadian residents with hearing difficulties that require assistance can use the special needs relay service offered by Bell Canada. For TTY teletypewriter users, dial 711 and for Voice callers, dial 1-800-855-0511 to connect with a Bell Relay Service operator.

SERVICE CONTRACT
You may have purchased a service contract for a vehicle to help protect you from the high cost of unexpected repairs after FCA US LLC’s New Vehicle Limited Warranty expires. The Mopar® Vehicle Protection plans are the ONLY vehicle extended protection plans authorized, endorsed and backed by FCA US LLC to provide additional protection beyond your vehicle’s warranty. If you purchased a Mopar® Vehicle Protection Plan, you will receive Plan Provisions and an Owner Identification Card in the mail within three weeks of the vehicle delivery date. If you have any questions about the service contract, call the FCA US LLC’s Service Contract National Customer Hotline at 1-800-521-9922 (Canadian residents, call (800) 465-2001 English / (800) 387-9983 French).

FCA US LLC is not responsible for any service contract you may have purchased from another manufacturer. If you require service after the FCA US LLC New Vehicle Limited Warranty expires, please refer to the contract documents, and contact the person listed in those documents.
We appreciate that you have made a major investment when you purchased the vehicle. An authorized dealer has also made a major investment in facilities, tools, and training to ensure that you are absolutely delighted with the ownership experience.

WARNING!
Engine exhaust (internal combustion engines only), some of its constituents, and certain vehicle components contain, or emit, chemicals known to the State of California to cause cancer and birth defects, or other reproductive harm. In addition, certain fluids contained in vehicles and certain products of component wear contain, or emit, chemicals known to the State of California to cause cancer and birth defects, or other reproductive harm.

WARRANTY INFORMATION

See the Warranty Information for the terms and provisions of FCA US LLC warranties applicable to this vehicle and market. Refer to
www.mopar.com/om for further information.
See the Warranty Information for the terms and provisions of FCA Canada Inc. warranties applicable to this vehicle and market.
Use this QR code to access your digital experience.

MOPAR® PARTS

Mopar® original equipment parts & accessories and factory filled fluids are available from an authorized dealer. They are recommended for your vehicle to keep it operating at its best and maintain its original condition.

REPORTING SAFETY DEFECTS

IN THE 50 UNITED STATES AND WASHINGTON, D.C.
If you believe that your vehicle has a defect that could cause a crash or cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, an authorized dealer or FCA US LLC.

To contact NHTSA, you may call the Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to http://www.safercar.gov; or write to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., West Building, Washington, D.C. 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

IN CANADA
If you believe that your vehicle has a safety defect, you should contact the Customer Service Department immediately. Canadian customers who wish to report a safety defect to the Canadian government should contact Transport Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP

PUBLICATION ORDER FORMS

To order the following manuals, you may use either the website or the phone numbers listed below.

Service Manuals
These comprehensive Service Manuals provide a complete working knowledge of the vehicle, system, and/or components and is written in straightforward language with illustrations, diagrams, and charts.

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams, charts and detailed illustrations. These manuals make it easy to find and fix problems on computer-controlled vehicle systems and features. They show exactly how to find and correct problems, using step-by-step troubleshooting and drivability procedures, proven diagnostic tests and a complete list of all tools and equipment.
To order a hard copy of your Service or Diagnostic Procedure manuals, visit:
www.techauthority.com (US and Canada).

Owner’s Manuals
These Owner’s Manuals have been prepared with the assistance of service and engineering specialists to acquaint you with specific FCA vehicles.

To access your Owner’s Information online, visit www.mopar.com/om (US) or
www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at: 1-800-890-4038 (US)

Owner’s Manuals, Radio Manuals and Warranty Information Books can be ordered through Archway at: 1-800-387-1143 (Canada)

GENERAL INFORMATION

The following regulatory statement applies to all Radio Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and with Innovation, Science and Economic Development Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

NOTE:
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

CHANGE OF OWNERSHIP OR ADDRESS

*If you have purchased this vehicle used or have changed your address, please provide the following information and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004

Make sure to include the following:

• Date of Sale (mm/dd/yy) Vehicle Indentification Number (17 Character ID located on top left of the instrument panel)
  Exact Odometer Reading
  First and Last Name
  Phone Number
  Street Address, City, State and Zip Code
  Email Address

*Applies to US residents only.

Useful Links

View Full Manual: Dodge Challenger 2023 User Manual | Auto User Guide
Download Manual: Owner’s Manuals & User Guides | Dodge