2021 Harley Davidson Softail SECURITY SYSTEM 

The 2021 Harley-Davidson Softail bikes come with a high-tech security system that makes them harder to steal and harder for unauthorized people to get into. The Harley-Davidson Smart Security System is the heart of this security system. It gives users peace of mind by including both an immobilizer and an alarm system. Through communication between the bike and a unique key fob, this all-in-one security system makes sure that only the owner can start the Softail. If someone tries to start or mess with the bike without the owner’s permission, the system instantly sounds a loud alarm. This scares away potential thieves and alerts the owner. With features like adjustable sensitivity, a backup battery, and the ability to program multiple key fobs, the 2021 Harley-Davidson Softail security system offers a strong defense against theft. This means that riders can enjoy their trips knowing that their valuable motorcycles are safe.

SECURITY SYSTEM

Components

The security system consists of a control module, a hands-free antenna mounted on the motorcycle and a hands-free fob carried by the rider. The security system lamp in the speedometer face indicates when security is armed or disarmed. See Arming and Disarming (Page 63).

Options
See a Harley-Davidson dealer or www.harley-davidson.com for security system options.

SECURITY SYSTEM FOB

Assigning Fob

See Figure 20. Key fobs are electronically assigned to the security system by a Harley-Davidson dealer. Only two fobs can be assigned at any one time.
Purchase replacement fobs from a Harley-Davidson dealer. The fobs can only be assigned to an individual motorcycle by a trained Harley-Davidson technician.

Figure 20. Fob: Security System

NOTE
The module will arm only if the fob has been assigned by a Harley-Davidson dealer and a Personal Identification Number (PIN) has been entered in the system. Record the PIN on the Personal Information page in the front of this Owner’s Manual and on the removable wallet card.

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• If the fob is misplaced or fails, the rider can refer to the wallet card and use the PIN to manually disarm the system. See Arming and Disarming (Page 63) and Troubleshooting (Page 69).
• The rider can change the PIN at any time. See Personal Identification Number (PIN) (Page 61).

Fob Battery
Replace the fob battery every year.

NOTE
The reusable label found on the fob packaging lists the serial number of the fob. For reference, affix the label to a blank “NOTES” page in this Owner’s Manual.

• See Figure 21. The serial number of the fob is also found on the inside of the fob.

1. See Figure 21. To open the fob, turn a thin blade in the slot (1).
2. Remove the battery (2) and discard in accordance with local regulations.
3. Install a new battery (Panasonic CR2032 or equivalent) with the positive side up.
4.  Align the two halves of the fob. Snap the halves together.

Figure 21. Replace Fob Battery

1. Thumbnail slot
2. Battery (CR2032)
3. Latch

Riding with a Fob

• Always carry the fob when riding, loading, fueling, moving, parking or servicing the motorcycle.
• Do not leave the fob attached to the handlebars or store the fob in a luggage compartment. Unintentionally leaving the fob with the motorcycle when it is parked prevents the system from activating the alarm.

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Do not ride with the fob stored in a metal case or with the fob closer than 76 mm (3.0 in) to a mobile phone, PDA, display or other electronic device. Any electromagnetic interference may prevent the fob from disarming the system. For added security, always lock the fork and remove the key when parked. If the fob is within range and the motorcycle is unlocked, tampering with the motorcycle will not activate the alarm.

Riding without a Fob

If the motorcycle is ridden without the fob in acceptable proximity, the odometer window temporarily displays “NO.
FOB.” To restart a motorcycle without a fob, disarm the security system with the PIN.

PERSONAL IDENTIFICATION NUMBER (PIN)

The personal identification number (PIN) is a number that can be used to disarm the security system. Use the PIN in case the assigned fob is misplaced, fails or if the fob cannot communicate with the motorcycle because of electromagnetic interference. A PIN is a five-digit number (1-9, no zeros).

Changing the PIN
The rider can change the PIN at any time. Refer to Table 31.

Table 31. Changing the PIN

STEP NO.	ACTION	WAIT FOR CONFIRMATION	NOTES
1	Select a 5-digit (1 thru 9) PIN and re- cord on the wallet card from Owner’s Manual.
2	With an assigned fob present, turn the OFF/RUN switch to RUN.
3	Cycle the OFF/RUN switch twice: OFF – RUN – OFF – RUN.
STEP NO.	ACTION	WAIT FOR CONFIRMATION	NOTES
1	Select a 5-digit (1 thru 9) PIN and re- cord on the wallet card from Owner’s Manual.
2	With an assigned fob present, turn the OFF/RUN switch to RUN.
3	Cycle the OFF/RUN switch twice: OFF – RUN – OFF – RUN.

Table 31. Changing the PIN

STEP NO.	ACTION	WAIT FOR CONFIRMATION	NOTES
4	Press left turn signal switch 2 times.	ENTER PIN scrolls through the odo- meter window.
5	Press right turn signal switch 1 time and release.	Turn signals will flash 3 times. Cur- rent PIN will appear in odometer. The first digit will be flashing.
6	Enter first digit of new PIN by pressing and releasing the left turn signal switch until the selected digit appears.
7	Press right turn signal switch 1 time and release.	The new digit will replace the current in odometer window.
8	Enter second digit of selected PIN by pressing and releasing the left turn signal switch until the selected digit is present.
9	Press right turn signal switch 1 time and release.	The new digit will replace the current in odometer window.
10	Enter third digit of the selected PIN by pressing and releasing the left turn signal switch until the selected digit is present.
11	Press right turn switch 1 time and re- lease.	The new digit will replace the current in odometer window.

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STEP NO.	ACTION	WAIT FOR CONFIRMATION	NOTES
12	Enter fourth digit of new PIN by pressing and releasing the left turn signal switch until the selected digit is present.
13	Press right turn switch 1 time and re- lease.	The new digit will replace the current in odometer window.
14	Enter fifth digit of the new PIN by pressing and releasing the left turn signal switch until the selected digit is present.
15	Press right turn switch 1 time and re- lease.	The new digit will replace the current in odometer window.
16	Push the OFF/RUN switch to OFF.		Pushing the OFF/RUN switch to OFF stores the new PIN in the module.

SECURITY STATUS INDICATOR

See Indicators (Page 91). The security lamp in the speedometer face indicates the status of the security system.

• Armed: A lamp that blinks approximately every 3 seconds indicates that the system is armed.
  Disarmed: After the system disarms and the ignition is on, the lamp will remain illuminated for approximately four seconds and then turn off.
• Service: If the lamp remains lit continuously, see a Harley-Davidson dealer.

ARMING AND DISARMING

Arming
When the motorcycle is parked and the OFF/RUN switch is moved to OFF, the security system arms automatically within five seconds if no motion is detected. Even when the fob is present, the system arms.

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On arming, the turn signals flash twice and the siren chirps twice if the siren is in the chirp mode. While armed, the indicator lamp in the speedometer face flashes every three seconds.

NOTE
International models: The system must be in the chirp mode for the siren to chirp on arming or disarming. See Siren Chirp Mode (Confirmation) (Page 67).

Disarming
With the fob present, the rider may ride or move the motorcycle for parking, storage or service without setting off the alarm. Disarming is automatic as long as the fob is within range.

Fob: An armed security system is automatically disarmed when the fob is present and the motorcycle is moved or the OFF/RUN switch is moved to RUN.
The range of the fob is 1.5 m (5ft).
When the system disarms, the siren chirps once and the security indicator lamp illuminates for a solid four seconds and then turns off.

Personal identification number (PIN)
 If the fob is misplaced or if the present fob fails to communicate, the system can be disarmed with the personal identification number (PIN). Refer to Table 32.

Disarming with a PIN

Disarm the security system manually using the PIN if the fob is lost, the fob battery is discharged or if where you parked there is a strong electromagnetic interference. Do not turn handlebars, straddle seat or lift motorcycle off the jiffy stand. During a PIN disarm, if the security system detects motorcycle motion the system will activate the alarm.

NOTE

• If a mistake is made while entering PIN, move the OFF/RUN switch to OFF before entering the last digit and then start the procedure from the beginning.
• If the procedure fails to disarm the security system, wait two minutes before attempting another PIN disarm.
• The security system remains disarmed until the OFF/RUN switch is moved to OFF.
• At any time during a PIN disarm if the fob is brought within range, the security system disarms as the module receives the coded signal from the fob.

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Table 32. Entering a PIN to Disarm Security System

STEP NO.	ACTION	WAIT FOR CONFIRMATION	NOTES
1	If necessary, verify the current 5-digit PIN.		Should be recorded on wallet card.
2	Push the OFF/RUN switch to RUN.	The odometer window display will show ENTER PIN.
3	Press and release the left turn signal switch.	In the odometer window, a flashing 1 will appear.
4	Increment the digit by tapping the left turn signal until the odometer window displays the first digit of the PIN.	The first digit in the odometer will be the first digit in the PIN.
5	Press right turn switch 1 time.	The first digit is stored and the next digit will flash.	Serves as enter key.
6	Increment the second digit using the left turn switch until the digit reaches the second digit of the PIN.	The second digit in the odometer will be the second digit in the PIN.
7	Press right turn switch 1 time.	The second digit is stored and the next digit will flash.	Serves as enter key.
8	Increment the third digit using the left turn switch until it reaches the third digit of the PIN.	The third digit in the odometer will be the third digit in the PIN.
9	Press right turn switch 1 time.	The third digit is stored and the next digit will flash.	Serves as enter key.
10	Increment the fourth digit using the left turn switch until it reaches the fourth digit of the PIN.	The fourth digit in the odometer will be the fourth digit in the PIN.

Table 32. Entering a PIN to Disarm Security System

STEP NO.	ACTION	WAIT FOR CONFIRMATION	NOTES
11	Press right turn switch 1 time.	The fourth digit is stored and the next digit will flash.	Serves as enter key.
12	Increment the fifth digit using the left turn switch until it reaches the fifth digit of the PIN.	The fifth digit in the odometer will be the fifth digit in the PIN.
13	Press right turn switch 1 time.	The fifth digit is stored. The security system indicator lamp stops blinking.	Smart Security System is disarmed.

ALARM

Warnings
Once armed, if the motorcycle is moved or lifted up off of its jiffy stand and the fob is not present, the alarm will warn the operator with three alternate flashes of the turn signals and a chirp of the siren. Within four seconds, if the motorcycle is back on its jiffy stand and no further motion is detected, the system will remain armed without activating the alarm. If the motorcycle motion continues, the system will issue a second warning four seconds after the first.

NOTE
During warnings and alarms, the starter motor and the ignition circuits remain disabled.

Alarm Activation
If the security system is still detecting motion after a second warning, the system will activate the alarm. When activated, the security system will:

•  Alternately flash the four turn signals.
• Sound the siren (if equipped).

Duration: The alarm will stop within 30 seconds and if no motion is detected, the alarm will not restart.

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However, if motorcycle motion continues the system will repeat the 30 second alarm and recheck for motion. The alarm will repeat this 30 second alarm cycle for five minutes (10 cycles) or until the alarm is deactivated.

NOTE
The alarm will also activate the LED, vibration or audible modes of an optionally purchased Harley-Davidson Security Pager. The range of a pager can be up to 0.5 mi (0.8 km). See a Harley-Davidson dealer for details.

Alarm Deactivation
Key fob: Bring the fob to the motorcycle. After the module identifies that the fob is present, the system will terminate the alarm.
PIN entry: Enter the PIN to deactivate the alarm. If an error is made while entering the PIN, wait until the alarm is between cycles to enter the PIN.

SIREN CHIRP MODE (CONFIRMATION)

Vehicles with optional siren can be set to chirp upon arming and disarming.

Chirp Mode
In chirp mode, the siren sounds two chirps when arming, and a single chirp when disarming.

Chirpless Mode
In chirp less mode, the siren does not chirp on arming or disarming. The siren still provides warning chirps and sounds the alarm if the motorcycle is moved without the fob present.

Switching Modes
Perform the following to switch between chirp and chirpless modes.

1. With security fob present, set the OFF/RUN switch to RUN.
2. Count two seconds, set the OFF/RUN switch to OFF.
3. When the security lamp turns off (but before the turn signals flash twice), immediately set the OFF/RUN switch to RUN.
4. Count two seconds, immediately set the OFF/RUN switch to OFF.
5. When the security lamp turns off (but before the turn signals flash twice), immediately set the OFF/RUN switch to RUN. The system changes mode. The siren chirps or remains silent accordingly.

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TRANSPORT MODE

It is possible to arm the security system without enabling the motion detector for one ignition cycle. The motorcycle can be moved in an armed state. The motorcycle cannot be turned on or started while in transport mode until the fob is present.
To Enter Transport Mode

1.  With security fob present, set the OFF/RUN switch to RUN.
2. Set the OFF/RUN switch to OFF.
3.  Simultaneously press both the left and the right turn signal switches within five seconds of turning the OFF/RUN switch to OFF.
4.  Following a single flash, the turn signals flash three times to indicate that the system is armed in transport mode.

NOTE
When transport mode is enabled the odometer window will display TSPORT MODE ACTIVE message.

To Exit Transport Mode
With the fob present, set the OFF/RUN switch to RUN to disarm the system and exit transport mode.

STORAGE AND SERVICE DEPARTMENTS

Long-Term Parking
To maintain arming, store the fob beyond the range of the antenna. The antenna range is approximately 1.5 m (5 ft). Have the fob present before moving parked motorcycle. If the motorcycle will not be operated for several months, such as during the winter season, see Storing Motorcycle (Page 129).

Service Departments
When the motorcycle is left at a Harley-Davidson dealer, there are two options:

1. Leave an assigned fob with the dealer.
2. To maintain possession of the fob, ask the dealer to disable the system for service (service mode) before leaving the dealership. Once service mode is active, the vehicle can be operated without an assigned fob present. To maintain the service mode, the assigned fobs must be kept out of range. If the fob appears in range, the service mode is cancelled.

DISCONNECTING POWER

All Models
When disconnecting the battery or removing the main fuse, perform the following steps.

1. Verify that the fob is present.
2. Set the OFF/RUN switch to RUN.
3. Pull the main fuse from its holder.
4.  Disconnect the battery if needed

NOTE
Set the OFF/RUN switch back to OFF before installing main fuse.

TROUBLESHOOTING

Security Lamp
If the security lamp stays illuminated while riding, see a Harley-Davidson dealer.

Fob
If the security system continues to actuate warnings and alarms with the fob present, check for:

1. Electromagnetic interference: Other electronic devices, power lines, or other electromagnetic sources can cause the security system to operate inconsistently.
   • Verify that the fob is not in a metal enclosure or within 3 in (76 mm) of any other electronic devices.
   • Place the fob on the seat and set the OFF/RUN switch to RUN. After the system disarms, return the fob to a convenient location.
   •  Move motorcycle at least 15 ft (5 m) from the spot of interference.
2. Discharged fob battery: Use the PIN to disarm the system. Replace the battery. See Security System Fob (Page 59).
   NOTE
   When fob battery is low the odometer window will display FOB LOW BATT message.
3. Damaged fob: Use the PIN to disarm the motorcycle Replacement fobs are available for purchase from a Harley-Davidson dealer.

Siren

• If the siren does not chirp two or three times on a valid arming command from the security module, the siren is either in the Chirpless Mode, not connected, not working, or the siren wiring was opened or shorted while the siren was disarmed.
• If the siren is armed and the internal siren battery is dead, shorted, disconnected, or has been charging for a period longer than 24 hours, the siren will respond with three chirps on arming instead of two.
• The internal siren battery may not charge if the vehicle’s battery is less than 12.5 volts.
• If the siren enters the self-driven mode where it is powered from the siren’s internal 9 volt battery, the turn signal lamps may or may not alternately flash. If the security module activates the siren, the turn signal lamps will alternately flash. If the siren has been armed and a security event occurs, and the siren is in self-driven mode, the siren will alarm 20-30 seconds and then turn off for 5-10 seconds. This alarm cycle will be repeated ten times if the siren is in the self-driven mode.

FAQ