Highland Ridge RV Fifth Wheels 2023

Highland Ridge RV is a well-known company that makes fifth wheels, travel trailers, and toy haulers, among other types of leisure vehicles. They are known for caring about quality, coming up with new ideas, and making sure customers are happy. Most fifth wheels from Highland Ridge RV have large, cosy living areas, well-thought-out floor plans, and a variety of extras that make camping or traveling more fun. Most of the time, these fifth wheels have modern kitchens, nice beds, well-designed bathrooms, and a lot of storage space. Highland Ridge RV puts a lot of thought into the quality of its build and uses materials and methods that will make it last for a long time. They usually have laminated sides, aluminum frames, insulated floors, and high-tech suspension systems that make towing smooth and stable.

Options and Equipment

Highland Ridge recreation vehicles are available in several sizes and models, so accessories and components may differ slightly between models. Some equipment described in this manual may not apply to your recreation vehicle.
Highland Ridge reserves the right to discontinue or change specifications or design at any time without notice, and to make additions or improvements without incurring any obligations upon itself to install these changes on its products previously manufactured. Recreational vehicles built for sale in Canada may differ to conform to Canadian Codes.

Dealer Responsibility
At the time of sale of the new recreation vehicle, your Highland Ridge dealer is expected to:

• Deliver your recreation vehicle in the best condition possible. Your recreation vehicle must pass the dealer’s pre-delivery inspection (PDI), including all systems tests.
• Provide orientation of the recreation vehicle, its systems, components and operation.
• Request that you read all warranty information and explain any provision not clearly understood.
• Ensure you receive the Warranty Packet. Your dealer can assist you in completing the OEM warranty cards or registrations, and locate any required component model or serial numbers.
• Complete and return the “Warranty Registration and Customer Delivery Form” to Highland Ridge within 10 days of delivery to activate the applicable warranty coverage.

The Limited Warranty is activated only after Highland Ridge receives a signed and dated “Warranty Registration and Customer Delivery Form” from your dealer.
Customer Relations
Highland Ridge has empowered its dealers to make warranty and repair decisions.
If a special circumstance occurs that requires information from Highland Ridge, we have asked your dealer’s service management to make the contact on your behalf. This is why you should always talk to your dealer’s service management first.

• NOTE: Please provide the following information when contacting us for assistance:
  Customer name and current location.
• Phone number where you can be reached.
• Your RV 17-digit vehicle identification number (VIN).
• Your date of purchase.

Section 1: Warranty & Service

• If applicable, the component description, serial number and model number.
• A detailed description of the concern.
• The name of your selling dealer.
• If different from above, the contact information for the RV repair facility you are contacting Highland Ridge to discuss.

An important note about alterations and warranties
Installations or alterations to the original equipment vehicle as distributed by Highland Ridge are not covered by the Highland Ridge Limited Warranty. The special body company, assembler, equipment installer or upfitter is solely responsible for warranties on the body or equipment and any alterations (or any effect of the alterations) to any of the parts, components, systems or assemblies installed by Highland Ridge. Highland Ridge is not responsible for the safety or quality of design features, materials or workmanship of any alterations by such suppliers.

Obtaining Emergency Warranty Repair 

• Call 877-288-8400 or contact our Service Department at techsupport@highland-ridgerv.com to find an authorized Highland Ridge RV dealer in your area. Contact them for an appointment; they will handle all warranty repair billing and returned parts for you.
• If you cannot locate an authorized Highland Ridge RV dealer near you, ask the campground staff for referrals or check the internet. Or contact Highland Ridge RV Customer Service or your selling dealer for assistance in locating a repair facility.
• Contact the RV repair facility to discuss your situation and make an appointment. Ask how their billing will be handled. They may choose to bill Highland Ridge RV directly; otherwise, you are expected to pay them.
• Have the RV repair facility inspect your RV. Either they or you must call Highland Ridge RV Customer Service to discuss applicable warranty coverage prior to any repair work being performed.
• Highland Ridge RV Customer Service will issue an authorization number upon warranty repair approval and advise if any original parts need to be returned.
• Once Highland Ridge RV Customer Service has issued an authorization number, the RV repair facility may begin actual repair to your RV.
• Inspect the completed repair work thoroughly. If you are not satisfied, communicate that immediately to the RV repair facility management. Make sure you are satisfied with the repair before you pay or leave the premises.
• For reimbursement, either you or the RV repair facility must send a copy of your itemized repair bill and all requested returned parts by UPS (regular ground, freight pre-paid) within 60 days of the completed repair date.

To expedite the processing your warranty claim, including your name, address, phone number, RV 17-digit VIN and authorization number. If returning parts include a copy of your return freight bill.
Obtaining weekend or after-business-hours repair assistance
If an authorized Highland Ridge RV dealer is not located nearby, contact your selling dealer for assistance. If your dealer is closed, check with the campground staff or the internet for an RV repair facility. Have the item repaired and contact Highland Ridge RV Customer Service immediately the following business day.
Failure to contact Highland Ridge RV Customer Service, unauthorized or improper warranty repairs, or failure to return requested original parts may result in loss of reimbursements and/or loss of warranty.

About This Manual

This manual is a guide to the operation of the features, equipment and controls in your recreation vehicle. If you find components vary significantly from what is described, please contact your dealer to ensure you have the correct information. Nothing in this manual creates any warranty, either expressed or implied nor does it cover every possible detail of equipment, standard or option, installed on or in your recreation vehicle.
Information, illustrations, and specifications in this manual reflect the most current available at the time of publication approval, are subject to change and not intended to indicate actual size.
This Owner’s Manual and Warranty Packet are to be considered permanent components of the vehicle. Keep them in your recreation vehicle at all times for personal reference. If the recreation vehicle is sold, they should remain with the vehicle for the next owner.

Warranty Packet 
There are components that are excluded from the vehicle warranty or are warranted separately by their own individual manufacturer’s limited warranty. The Warranty Packet contains this component manufacturer-supplied manuals or information sheets, warranty cards and/or registrations. Consult this information for questions regarding operating, maintenance, servicing instructions and warranty coverage. It is important you complete and mail warranty cards and registrations within the prescribed time limits to avoid loss of warranty coverage.

Safety Alerts
Throughout this manual, certain items are labeled NOTE, NOTICE, CAUTION, WARNING, and DANGER. These terms will alert you to precautions that can involve risk to your vehicle or to your personal safety.
Read and follow them carefully. National Safety Associations and organizations require many of the instructions listed. Always use the appropriate safety gear when servicing or maintaining your recreation vehicle. Please call your dealer or our customer service representatives if you are unsure how to proceed.
These signal words indicate precautions and potential situations, which if not avoided, may result in personal injury, property damage, or damage to your recreation vehicle. These precautions are listed in the appropriate areas in this Owner’s Manual, and in the information contained in the Warranty Packet, and on safety labels affixed to your recreation vehicle. Read and follow them carefully.

Reference Link

Download link: https://www.highlandridgerv.com/manuals/