Kia Connect/UVO Link Quick Start Guide
Kia Connect, or UVO Link in the United States, is a collection of connected vehicle services that allows Kia drivers to remotely stay connected to their vehicles and access various features through their smartphones or other mobile devices. The system includes features such as remote start/stop, remote lock/unlock, vehicle status notifications, maintenance reminders, and roadside assistance. To utilize Kia Connect/UVO Link, drivers are required to download the UVO app and link their vehicle to their account. After linking, they can easily access the various features of the system through the app or the vehicle’s infotainment system. The Kia Connect/UVO Link system is available on most Kia models, providing a user-friendly and convenient way to stay connected to your vehicle.
2023 KIA STONIC Specs, Price, Features and Mileage (Brochure)
Kia Connect/UVO link
Driving just got a whole lot better.
Whether you’re on the road or on the couch, Kia Connect puts you in the driver’s seat via the Kia Owner’s Portal
or the Kia Access. Kia Connect syncs your Kia with the Kia Access app, so you can interact with your Kia vehicle right from your compatible smartphone to perform remote commands, set climate, manage vehicle and owner pro쟢le, schedule service, set charging schedules, nd nearby charging stations and much more. Experience Kia Connect and connect to an enhanced driving experience.
The Kia Access App Features Guide is a step-by-step guide helping you utilize the app to its full potential by detailing how to set up and use each feature and adjust various settings.
To view the Kia Access App Features Guide on your mobile device, snap the QR Code above.
Kia Connect/UVO link Activation*
- Download KIA ACCESS from your preferred app store. Launch the app and log in or create an account
- Connect to your car by entering your VIN. (You can usually 쟢 nd your VIN on the side of the driver seat door). Request a veri쟢 cation code to activate
- Now, on your vehicle’s head unit, select ACTIVATE and choose “I already have a code” to enter the verification code you received
- Select “I have entered code” on your mobile device
QR CODE
To download the Kia Access, snap this QR Code. If you need further assistance please call (844) 886-9411 to speak to an advisor today.
Amazon Alexa & Google Home Integration* EASY SET-UP:
- Check that your vehicle is part of the list below and is equipped with a UVO link
- Download Google Assistant or Amazon Alexa app from Google Play Store or Apple App Store
- Search for the UVO Skill/Agent on your Alexa companion app or Google Assistant app
- Create a PIN to help manage access to certain features (e.g. Remote Start*, Climate Control*)
VEHICLES WITH COMPATIBLE HARDWARE FOR VOICE ASSISTANT CAPABILITY:
- Carnival* (MY2022+)
- Forte* (MY2020+)
- K5* (MY2021+)
- Niro* (MY2020+)
- Niro EV (MY2019+
- Seltos* (MY2021+)
REMOTE COMMANDS ON COMPATIBLE KIA VEHICLES:
- Remote Start/Stop Engine*
- Remote Start with Climate Control*
- Sorento* (MY2020+)
- Soul* (MY2019+)
- Sportage* (MY2020+)
- Telluride (MY2020+)
- EV6 (MY2022+)
- Remote Charge & Stop Charge*
- Remote Horn & Lights* Remote Lock & Unlock*
Kia Connect: Purchase/lease of certain 2022 and newer Kia vehicles with Kia Connect includes a complimentary 1-year subscription starting from new vehicle retail sale/lease date as recorded by the dealer. After your complimentary 1-year Kia Connect subscription expires, continued access to the full suite of Kia Connect services available on your Kia will require a paid subscription at the then-current subscription rate or your use of certain Kia Connect features may immediately terminate. Use of Kia Connect is subject to agreement to the Kia Connect Privacy Policy (available at owners.kia.com/us/en/privacy-policy.html) and Terms of Service (available at owners.kia.com/us/en/terms-of-service.html). Complimentary Kia Connect subscription is transferable to subsequent owner during the original Kia Connect service term. Only use Kia Connect when safe to do so. Kia Connect may currently be unavailable for Model Year 2022 and newer vehicles sold or purchased in Massachusetts; please see the Kia Owners Portal for updates on availability. Kia Access app is available from the Apple App Store or Google Play Store™. Kia America, Inc. reserves the right to change or discontinue Kia Connect at any time without prior motivation or incurring any future obligation. Message and data rates may apply. Cellular and GPS coverage is required to use most features. Kia Connect features may vary by model, model year, and trim level. Features, speciations, and fees are subject to change. For more on details and limitations, visit www.kia. com or your authorized Kia dealer. Apple and App Store are registered trademarks of Apple Inc. Google™ and its logos are trademarks of Google LLC.
Remote features require a wireless signal with good coverage to function, and normal cellular service rates may apply. Use these services/features when safe and legal to do so. When performing a Remote Start or Climate Control for gas-powered vehicles (including plug-in hybrids), please make sure your vehicle is parked in a secure and well-ventilated area. Close all doors leading from adjacent living areas to the vehicle area before executing these commands. Amazon Alexa™ is a trademark of Amazon.com, Inc. Google Home™ is a trademark of Google, Inc. While the information contained in this guide is accurate at the time of printing, Kia may change vehicle speciation without notice in advance or after the fact, and assumes no liability in connection with such changes.
2023 KIA STONIC Specs, Price, Features and Mileage (Brochure)
Troubleshooting Tips
For questions, call the Kia Connect Call Center at (844) 886-9411.
| COMMAND | REQUIREMENTS FOR VEHICLE TO ACCEPT AND EXECUTE COMMAND | FEATURE LIMITATIONS |
| Remote Start Engine | To use Remote Start or Remote Start with Climate Control feature, all doors, hood and trunk/liftgate must be closed and locked | Activate Remote Start or Remote Start with Climate Control feature at least 10 min. before getting into the vehicle, which will allow vehicle interior to reach a desired temperature |
| Remote Stop Engine | Vehicle engine is on
Vehicle engine was remotely started |
|
| Remote Start Engine with Climate Control | All Vehicles: Doors closed and locked Hood and trunk are closed
EV: Vehicle is plugged in Niro PHEV: No special requirements |
If the driver does not enter the vehicle within the 10 minutes, the Remote Start will turn off the engine
EV: Will start charging (if not already charging) and uses battery. Niro PHEV (plugged in): Will start charging (if not already charging) and uses battery (gas engine will not turn on) |
| Remote Charging Start | The vehicle is plugged in
The vehicle is not currently charging |
Vehicle will automatically stop charging when charge threshold met |
| Remote Charging Stop | The vehicle is plugged in
Vehicle is currently charging |
|
| Remote Horn & Lights | Doors are closed and locked
The hood and trunk are closed |
Only remains on for 2 minutes No remote off feature |
| SYMPTOM | SOLUTION |
| My verification code is not working | The verification code expires after 20 minutes. Please be sure to use code before time expires. If requesting code multiple times, please wait at least 20 minutes between requests |
| I’ve entered my verification code but nothing is happening |
Select the “Submit” button on the vehicle’s head unit. Wait for “UVO is active.” message on vehicle head unit. Then select “I have entered Verification Code” on your phone |
| Why isn’t Kia Connect sign-in taking my logon credentials? |
Emails must be 30 characters or less. Passwords cannot contain any special characters |
| I have an active account but it is asking me to enroll | Please verify you are logging in with the same credentials that you used in the head unit. If you used an email address you will need to log into the app and Kia Owner’s Portal (KOP) with the email address. If you enrolled using your phone number and not your email address, you will need to use your phone number to log in. |
| Remote commands are failing | Making sure the headhunt is active, there is a strong signal for both the phone and vehicle, and all pre conditions are met |
| My Location is still not correct | The quickest way to obtain accurate vehicle status through the app is by pressing the refresh button on the app or refreshing the web page when using the customer web portal |
| My EV is charging but it is not scheduled in
the app |
EV vehicles can be scheduled to charge both manually from the head unit along with the use of the application. Please review the charging scheduled within the Kia Access App (or Kia Owner’s Portal) and the head unit |
| Kia Connect will not turn on | In order to preserve the vehicle battery, Kia Connect will not turn on seven days after the last ignition was on. You will need to restart the vehicle with a key fob in order to use Kia Connect again |
FAQ
What is Kia Connect/UVO Link?
Kia Connect/UVO Link is a suite of connected vehicle services that allow Kia drivers to access a range of features through their smartphones or other mobile devices.
What features does Kia Connect/UVO Link include?
Kia Connect/UVO Link includes features such as remote start/stop, remote lock/unlock, vehicle status notifications, maintenance reminders, and roadside assistance.
How do I access Kia Connect/UVO Link?
To access Kia Connect/UVO Link, you need to download the UVO app and link your vehicle to your account.
Is Kia Connect/UVO Link available on all Kia models?
The Kia Connect/UVO Link system is available on most Kia models.
How do I link my vehicle to my Kia Connect/UVO Link account?
To link your vehicle to your Kia Connect/UVO Link account, follow the instructions in the UVO app.
What is remote start/stop?
Remote start/stop allows you to start or stop your vehicle from a distance using the UVO app.
What is remote lock/unlock?
Remote lock/unlock allows you to lock or unlock your vehicle from a distance using the UVO app.
What are vehicle status notifications?
Vehicle status notifications provide information about your vehicle’s status, including its location, fuel level, and battery level.
What are maintenance reminders?
Maintenance reminders provide notifications when your vehicle is due for maintenance, such as an oil change or tire rotation.
What is roadside assistance?
Roadside assistance provides help in the event of a breakdown or other emergency, such as a flat tire or dead battery.
Do I need a subscription to use Kia Connect/UVO Link?
Kia Connect/UVO Link services are free for the first three years of ownership, after which a subscription fee may apply.
Is there a limit to how many devices I can link to my Kia Connect/UVO Link account?
There is no limit to the number of devices you can link to your Kia Connect/UVO Link account.
Can I use Kia Connect/UVO Link outside of the United States?
Kia Connect/UVO Link is available in select countries outside of the United States. Check with your local Kia dealer for more information.
What if I have trouble using Kia Connect/UVO Link?
If you have trouble using Kia Connect/UVO Link, you can contact Kia customer support for assistance.
Is Kia Connect/UVO Link secure?
Kia Connect/UVO Link uses advanced security measures to protect your information and prevent unauthorized access.
Useful Link
View Full User Guide: Kia Android Auto / Apple Carplay Quick Start Guide
Download Manuals: https://owners.kia.com/content/owners/en/manuals.html
2023 KIA STONIC Specs, Price, Features and Mileage (Brochure)