Auto User Guide

2022 Kia Sportage Towing Services Quick Guide

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Kia Sportage 2022 Towing 

The 2022 Kia Sportage offers peace of mind on the road with its comprehensive towing services. As part of Kia’s commitment to driver satisfaction and safety, the Sportage comes with a dedicated roadside assistance and towing service. Available 24/7, this service ensures that Sportage owners receive prompt assistance in emergencies and breakdowns, whether it’s towing to a nearby repair facility, jump-starting a dead battery, changing a flat tire, or handling various roadside challenges. With Kia’s reliable and efficient towing services, Sportage owners can confidently navigate the unexpected while enjoying the assurance of manufacturer-backed support.

2023 KIA SPORTAGE Specs, Price, Features and Mileage (Brochure)

Towing

Towing service

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If emergency towing is necessary, we recommend having it done by an authorized Kia dealer or a commercial tow-truck service. Proper lifting and towing procedures are necessary to prevent damage to the vehicle. The use of wheel dollies or flatbeds is recommended. On AWD vehicles, your vehicle must be towed with a wheel lift and dollies or flatbed equipment with all the wheels off the ground.

CAUTION
The AWD vehicle should never be towed with the wheels on the ground. This can cause serious damage to the transmission or the AWD system. On FWD vehicles, it is acceptable to tow the vehicle with the rear wheels on the ground (without dollies) and the front wheels off the ground. If any of the loaded wheels or suspension components are damaged or the vehicle is being towed with the front wheels on the ground, use a towing dolly under the front wheels. When being towed by a commercial tow truck and wheel dollies are not used, the front of the vehicle should always be lifted, not the rear.

Side and curtain Airbag
If your vehicle is equipped with a side and curtain airbag, set the ignition switch to the LOCK or ACC position when the vehicle is being towed. The side and curtain air bag may deploy when the ignition is ON, and the rollover sensor detects the situation as a rollover.

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Do not tow the vehicle backward with the front wheels on the ground as this may cause damage to the vehicle. Do not tow with sling-type equipment. Use wheel lift or flatbed equipment.

When towing your vehicle in an emergency without wheel dollies :

  1. Set the ignition switch in the ACC position.
  2. Place the transmission shift lever in N (Neutral).
  3. Release the parking brake.

Removable towing hook

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  1. Open the liftgate, and remove the towing hook from the tool case.
  2. Remove the hole cover pressing the lower part of the cover on the bumper.
  3. Install the towing hook by turning it clockwise into the hole until it is fully secured.
  4. Remove the towing hook and install the cover after use.

Emergency towing

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If towing is necessary, we recommend you have it done by an authorized Kia dealer or a commercial tow truck service. If towing service is not available in an emergency, your vehicle may be temporarily towed using a cable or chain secured to the emergency towing hook under the front (or rear) of the vehicle. Use extreme caution when towing the vehicle. A driver must be in the vehicle to steer it and operate the brakes. Towing in this manner may be done only on hard-surfaced roads for a short distance and at low speed. Also, the wheels, axles, power train, steering, and brakes must all be in good condition.

  • Do not use the tow hooks to pull a vehicle out of mud, sand or other conditions from which the vehicle cannot be driven out under its own power.
  • Avoid towing a vehicle heavier than the vehicle doing the towing.
  • The drivers of both vehicles should communicate with each other frequently.

CAUTION
Using a portion of the vehicle other than the tow hooks for towing may damage the body of your vehicle.

  • Attach a towing strap to the tow hook.
  • Use only a cable or chain specifically intended for use in towing vehicles. Securely fasten the cable or chain to the towing hook provided.
  • Accelerate or decelerate the vehicle in a slow and gradual manner while maintaining tension on the tow rope or chain to start or drive the vehicle, otherwise, tow hooks and the vehicle may be damaged.
  • Before emergency towing, check if the hook is not broken or damaged.
  • Fasten the towing cable or chain securely to the hook.
  • Do not jerk the hook. Apply it steadily and with even force.
  • To avoid damaging the hook, do not pull from the side or at a vertical angle. Always pull straight ahead.

Emergency Towing Precautions
Use extreme caution when towing the vehicle.

  • Avoid sudden starts or erratic driving maneuvers which would place excessive stress on the emergency towing hook and towing cable or chain. The hook and towing cable or chain may break and cause serious injury or damage.
  • If the disabled vehicle is unable to be moved, do not forcibly continue the towing. We recommend that you contact an authorized Kia dealer or a commercial tow truck service for assistance.
  • Tow the vehicle as straight ahead as possible.
  • Keep away from the vehicle during towing.

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  • Use a towing strap less than 16 feet (5 m) long. Attach a white or red cloth (about 12 inches (30 cm) wide) in the middle of the strap for easy visibility. Drive carefully so that the towing strap is not loosened during towing. The driver must be in the vehicle for steering and braking operations when the vehicle is towed and passengers other than the driver must not be allowed to be on board.

Emergency towing precautions

Turn the ignition switch to ACC so the steering wheel isn’t locked. Place the transmission shift lever in N (Neutral). Release the parking brake. Press the brake pedal with more force than normal since you will have reduced brake performance. More steering effort will be required because the power steering system will be disabled. If you are driving down a long hill, the brakes may overheat and brake performance will be reduced. Stop often and let the brakes cool off. To avoid serious damage to the automatic transmission, limit the vehicle speed to 10 mph (15 km/h) and drive less than 1 mile (1.5 km) when towing. (for Automatic transmission vehicle.)

Automatic  transmission
If the car is being towed with all four wheels on the ground, it can be towed only from the front. Be sure that the transmission is in neutral. Be sure the steering is unlocked by placing the ENGINE START/STOP button in the ACC position. A driver must be in the towed vehicle to operate the steering and brakes. Before towing, check the automatic transmission for fluid leaks under your vehicle. If the automatic transmission fluid is leaking, flatbed equipment or a towing dolly must be used.

FAQ

 

What is Kia’s towing service for the 2022 Sportage?

Kia typically offers roadside assistance and towing service for owners of the 2022 Sportage as part of its warranty coverage.

Is the towing service available 24/7?

Yes, Kia’s roadside assistance and towing service is typically available 24 hours a day, 7 days a week, providing assistance in emergencies and breakdowns.

Is the towing service included in the vehicle’s warranty?

Towing services are often included in Kia’s warranty package, but it’s essential to check the terms and coverage specifics of your warranty.

How do I request towing assistance for my 2022 Kia Sportage?

You can typically request towing assistance by calling the Kia roadside assistance hotline, which can be found in your owner’s manual or provided documents.

Is there a limit to the distance Kia will tow my Sportage?

The distance Kia will tow your Sportage may vary depending on your warranty coverage and the specific circumstances. It’s advisable to check with Kia’s roadside assistance for details.

Can I choose the towing service provider, or does Kia dispatch one?

Kia typically dispatches an authorized towing service provider, ensuring that your Sportage is handled by trained professionals.

Does the Kia towing service cover flat tires or jump-starts?

Kia’s roadside assistance often covers a range of services, including flat tire assistance and jump-starts, in addition to towing.

Is the towing service available for Sportage models under warranty only?

Towing services provided by Kia’s roadside assistance are often available for vehicles within their warranty period, but eligibility can vary based on the specific warranty terms.

What should I do if my 2022 Kia Sportage breaks down and needs towing?

In the event of a breakdown, contact Kia’s roadside assistance hotline for towing and emergency assistance. Follow safety protocols, such as moving to a safe location if possible.

Can I request towing if my Sportage is involved in an accident?

In the case of an accident, you can typically request towing assistance through Kia’s roadside assistance service if your vehicle is not drivable.

Is there a limit to the number of times I can use Kia’s towing service?

The number of times you can use Kia’s towing service may be subject to the terms and conditions of your warranty coverage.

Are there any fees associated with using Kia’s towing service?

Kia’s towing service is often included as part of the warranty coverage, so there may be no additional fees for eligible services.

Is there a specific phone number to call for Kia’s towing service?

The phone number for Kia’s roadside assistance and towing service is typically provided in your owner’s manual and on Kia’s official website.

Can I use Kia’s towing service if my Sportage is out of warranty?

If your Sportage is out of warranty, you may not be eligible for Kia’s towing service as part of the warranty coverage. However, you can inquire about available paid towing services.

How long does it typically take for Kia’s towing service to arrive?

Response times for Kia’s towing service can vary depending on your location and traffic conditions, but they often strive for prompt assistance.

Useful Link

View Full User Guide: Kia Sportage 2022 User Guide
Download Manuals: https://owners.kia.com/content/owners/en/manuals.html
2023 KIA SPORTAGE Specs, Price, Features and Mileage (Brochure)

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