Maserati Ghibli 2023 SOS and Assist Call User Manual
Introduction
Luxury, performance, and Italian workmanship have long been associated with the Maserati Ghibli. The 2023 model’s most recent generation elevates the driving experience by introducing cutting-edge safety systems like the SOS and Assist Call system. Maserati is committed to improving driver and passenger safety, which is reflected in the SOS and Assist Call feature. Help is only a button press away because to this system’s reliable and quick response capabilities in emergency scenarios.
Drivers may rest easy knowing they have access to support when they need it most thanks to the SOS and Assist Call system in the Maserati Ghibli 2023. This feature serves as a lifeline, connecting you to a specialized response center with qualified personnel ready to offer assistance, whether it be for a medical emergency, a roadside breakdown, or any other crucial event. A designated SOS button is conveniently placed inside the Ghibli’s cabin in case of an emergency. The technology will link with the response center and enable two-way communication with a single press. If emergency services, roadside assistance, or other support is required, trained operators will assess the situation and deliver the proper aid.
SOS and Assist Call
The car is equipped with on-board assistance functions designed to provide support in the event of an accident and/or emergency (SOS Call) or vehicle malfunction (Assist Call).
NOTE:
For SOS and Assist Call functions, location (GPS) must always be active: any deactivation would make these services unavailable.
SOS Call
The SOS Call is sent to a private response center (this service is not equivalent to the e-call service envisaged by the applicable legislation for new type-approved vehicles). The call is powered by its own rechargeable battery to ensure operation even when the vehicle battery is low or disconnected. When the call system battery goes low, the instrument cluster display will show a message and send a notification via mobile App.
NOTE:
Failure to replace the call system battery or to ignore system warnings may impair or completely exclude the operation of the services.
In an Emergency
Regardless of the state of charge, the call system battery must be replaced every 5 years at the Service Network. The SOS Call is only to be used when there is a concern for the health of individuals. In this case, the operator of the emergency center verifies the status of the vehicle’s safety systems and defines with the driver the type of emergency support needed (ambulance, fire brigade, etc..). The SOS Call is automatically forwarded in the event of an accident with air bag deployment providing that the ignition device is in RUN position and air bags are working (malfunction warning light
off). The SOS Call can be activated manually by the user in 3 different ways:
- via the button on the dome console;
- via “SOS call” soft-key on the “Apps” page of the MIA screen;
using the MIA smartphone application (applicable only in European countries).
Via the Button on the Dome Console
Press and hold for a few seconds the SOS Call button on the dome console; the green LED on the button will blink and then become a fixed light indicating that a call has been placed.
The manual SOS Call is possible when the ignition device is in the RUN or ACC position and in OFF position until its backlight stays on, which is a convenient way to get in contact with an operator to request help. When the connection between the vehicle and a safety operator is made, your vehicle will automatically transmit location and vehicle information to the service operator.
NOTE:
- In case the SOS Call button is accidentally pushed, there is a 10 second delay before the call is placed. The system will verbally alert you that a call is about to be made. To cancel the call connection, press the button on the dome console again.
- The SOS Call function may not be available in the first minute after starting the car.
The SOS Call has priority over other audio sources, which will be muted. If you have a phone connected via Bluetooth®, it will be disconnected and reconnected again at the end of the call. Voice prompts will guide you during the SOS Call. If a connection is made between a service operator and your vehicle, you understand and agree that operators may, like any other SOS Call, record conversations and sounds in and near your vehicle upon connection. Only a safety operator can remotely end the SOS Call and, if necessary, call back the vehicle eCall system. After the call, you can still call the emergency service operator to indicate additional information by pressing the button again. In an Emergency, the connection and the call to the operator of the SOS center will immediately be activated and the following screen will be displayed on the MIA App.
During the SOS Call, if the user opens another page and exits the screen, the SOS Call status bar will be shown on all the other screens too, displaying “SOS Call in Progress” in writing and the call time, if available. For further information, see the “Maserati Intelligent Assistant (MIA)” guide. SOS Call Not Available Messages The SOS Call is not available in the following cases:
- system error (generic fault, sim fault, antenna, USB connection, etc..);
- the subscription to the service is not active or has expired. In these cases, the SOS Call can be temporarily unavailable.
NOTE:
If a customer has not subscribed to Maserati Connected Services, the SOS Call will not be available. For more details, see the official Maserati website.
Assist Call
The Assist Call service is available only where the user has an active assistance coverage. Assist Call requires the ignition device to be in RUN or ACC position with a properly functioning electrical system. Owners have the ability to activate to types of Assist Call:
- Roadside Assistance Call
Road Assistance provides 24 hours / 7 days of assistance in case of vehicle-related problems (towing, flat tire, etc..) and dispatches roadside assistance to the vehicle’s location. Enter the “Assist Call” menu of the “Apps” and touch the “Road Assistance” soft-key. - NOTE:
When the user selects the “Road Assistance” soft-key, the vehicle location will be sent through to the call center. - Customer Service Call
Customer Service provides assistance and support on general inquiries. Enter the “Assist Call” menu of the “Apps” and touch the “Customer Service” soft-key.
NOTE:
- When the user selects the “Customer Service ” soft-key, the vehicle location will be sent through to them.
- If a customer has not subscribed to Maserati Connected Services, the Assist Call will not be available. For more details, see the official Maserati website.
In an Emergencey
- Roadside Assistance Call or Customer Service Call may not be available in the first minute after starting the car.
- In case the Roadside Assistance Call or Customer Service Call soft-key are inadvertently touched on the MIA screen, the call can be interrupted by touching the end call soft-key.
- If there is an active SOS Call, neither a Roadside Assistance or Customer Service Call can be triggered. For further information, see the “Maserati Intelligent Assistant (MIA)” guide.
Assist Call Not Available Messages
The Assist calls are not available in the following cases:
- the subscription to the service is not active or has expired;
- there are problems connecting to the network. In these cases, the user will be warned that the call cannot be made on the TFT display.
FAQs
- What is SOS and Assist Call in the Maserati Ghibli 2023?
The Maserati Ghibli 2023 has a system called SOS and Assist Call that offers help and assistance in the event of an accident or other emergency. - How does SOS and Assist Call work?
When engaged, SOS and Assist Call connects the driver with a designated call center using the built-in communication system of the vehicle. The call center can then send out emergency services or offer assistance. - How do I activate SOS and Assist Call in the Maserati Ghibli 2023?
Simply push the designated SOS button in the overhead console of the automobile to activate SOS and Assist Call. This will start the process of providing emergency assistance. - What kind of emergencies can I use SOS and Assist Call for?
SOS and Assist Call can be used for a variety of crises, such as car accidents, medical problems, breakdowns, or when you need quick help because you are in danger. - Will SOS and Assist Call automatically contact emergency services in case of an accident?
If the vehicle’s sensors detect a large impact or the airbags deploy, SOS and Assist Call can automatically notify emergency services. - Can I manually contact the call center using SOS and Assist Call?
You can manually contact the call center by hitting the SOS button if you need assistance or have a non-emergency problem, in addition to the automatic activation in emergencies. - Is SOS and Assist Call available 24/7?
You may get help anytime you need it because the SOS and Assist Call service is accessible around-the-clock, every day of the week. - Does SOS and Assist Call provide roadside assistance?
Yes, SOS and Assist Call can offer emergency roadside assistance in cases like a flat tire, a dead battery, or a lack of gasoline. The call center can organize the dispatch of qualified assistance to your area. - Does SOS and Assist Call work only in my home country?
SOS and Assist Call are not intended for use in other countries. Anywhere there is cellphone coverage, you can utilize the service. - Is there a subscription fee for SOS and Assist Call?
SOS & Assist Call cost and availability may change depending on the market and the particular bundle you select. For information on pricing and subscription options, it is best to speak with your local Maserati store. - Can I cancel the SOS and Assist Call subscription?
The SOS and Assist Call subscription can usually be cancelled at any time. For details on the cancellation procedure, get in touch with the service provider or your local Maserati store. - Will SOS and Assist Call track my vehicle’s location at all times?
Normally, SOS and Assist Call only follow the location of your car when an emergency arises or when you explicitly turn on the feature. Location tracking is mostly used for emergency response, and your privacy is normally maintained. - Can I use SOS and Assist Call for non-emergency services?
Although SOS and Assist Call is primarily designed for emergencies, you can use it in non-emergencies if you require assistance or have questions about the functionality or features of your car. - What other features are included with SOS and Assist Call?
Depending on the package and choices available in your area, SOS and Assist Call may include capabilities like stolen car tracking, remote vehicle diagnostics, and remote door unlock services in addition to emergency support. - How reliable is SOS and Assist Call in the Maserati Ghibli 2023?
SOS and Assist Call is built with strong connectivity and specialized call centers to enable prompt and effective response times in crises. In the event of any unanticipated occurrences, it is always advised to have a backup plan and carry a mobile phone for emergencies.
Useful Links
View Full User Guide: Maserati Ghibli 2023 User Manual | Auto User Guide
Download Manuals: On-Board Owner Documentation | Maserati
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