Mazda 3 Hatchback 2023 Customer Information User Manual

Welcome to Mazda, where style and innovation come together. We are happy to present to you the brand-new Mazda 3 Hatchback 2023, a vehicle created to awe and enthrall. You can learn more about this extraordinary car in this customer information guide, which highlights its outstanding features, cutting-edge technology, and unsurpassed performance. The Mazda 3 Hatchback 2023 is an ideal example of how stylish design and exhilarating performance can coexist. With its powerful lines, sculpted body, and aerodynamic profile, it emanates confidence on the road and exhibits Mazda’s renowned KODO design concept. The Mazda 3 Hatchback is likely to draw attention everywhere it goes with its upscale presence.

Customer Information

Customer Assistance (U.S.A.)

Your complete and permanent satisfaction is our business. We are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps:

NOTE
If it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, contact an Authorized Mazda Dealer. For more information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags > Air Bag FAQs > Air Bag Deactivation).

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, go to STEP 2.

STEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership management or it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, you can reach Mazda North American Operations by one of the following ways.

Log on: at www.MazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in the U.S., can be found here.
E-mail: click on “Contact Us” located on the bottom of the page at

www.mazdausa.com under “Help”
By phone at: 1 (800) 222-5500
By letter at:
ATTN: Customer Experience Center Mazda North American Operations 200 Spectrum Center Drive Suite 100 Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following information:

1. Your name, address, and telephone number
2.  Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5.  Your dealer’s name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not be possible. As a final step to ensure that your concerns are being fairly considered, Mazda North American Operations has agreed to participate in a dispute settlement program administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a mutually acceptable resolution of any warranty related concerns. If the BBB is not able to facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the applicable state “Lemon Law”, you are also required to resort to BBB AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE. The whole process normally takes 40 days or less. The arbitration decision is not binding on you or Mazda unless you accept the decision. For more information about BBB AUTO LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB website at www.bbb.org/autoline.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope to satisfy every customer directly, but if there is ever a question about our decision, Mazda believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure Mazda delivers on our commitment to do the right thing for our customers!

California Customers

1. Mazda North American Operations participates in a mediation/arbitration program administered by BBB AUTO LINE, a Division of BBB National Programs, Inc. [1676 International Drive, Suite 550 McLean, Virginia 22102] through local Better Business Bureaus. BBB AUTO LINE and Mazda have been certified by the Arbitration Certification Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to bring it to our attention. If we are unable to resolve it, you may file a claim with BBB AUTO LINE. Claims must be filed with BBB AUTO LINE within six
   (6) months after the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name and vehicle identification number (VIN) of your vehicle, and a statement of the nature of your problem or complaint. You will also be asked to provide: the approximate date of your acquisition of the vehicle, the vehicle’s current mileage, the approximate date and mileage at the time any problem(s) were first brought to the attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, claims within the program’s jurisdiction may be presented to an arbitrator at an informal hearing. The arbitrator’s decision should ordinarily be issued within 40 days from the time your complaint is filed; there may be a delay of 7 days if you did not first contact Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an inspection/report by an impartial technical expert or further investigation and report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22. You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, Mazda may be required to replace or repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption that Mazda has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the following occurs:
   • The same nonconformity [a failure to conform to the written warranty that substantially impairs the use, value or safety of the vehicle] results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by Mazda or its agents AND the buyer or lessee has directly notified Mazda of the need for the repair of the nonconformity; OR
   • The same nonconformity has been subject to repair 4 or more times by Mazda or its agents AND the buyer has notified Mazda of the need for the repair of the nonconformity; OR
   • The vehicle is out of service by reason of repair of nonconformities by Mazda or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer.
     NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:
     Mazda North American Operations 200 Spectrum Center Drive Suite 100
     Irvine, California 92618
     ATTN: Customer Mediation
     The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for money paid to repair a vehicle or other expenses incurred as result of a vehicle nonconformity, repurchase or replacement of your vehicle, and compensation for damages and remedies available under Mazda’s written warranty or applicable law.
8. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple damages, attorneys’ fees, or consequential damages other than as provided in California Civil Code Section 1794 (a) and (b).
9. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the decision, you will be free to pursue further legal action. The arbitrator’s decision and any findings will be admissible in a court action.
10. If you accept the arbitrator’s decision, Mazda will be bound by the decision, and will comply with the decision within a reasonable time not to exceed 30 days after we receive notice of your acceptance of the decision.
11. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.

Customer Assistance (Canada)

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In our experience, any questions, problems, or complaints regarding the operation of your Mazda or any other general service transactions are most effectively resolved by your dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager.

STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda Canada Inc. Regional Office nearest you for such arrangements. Regional Office address and phone numbers are shown.

STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680. Provide the Department with the following information:

1. Your name, address and telephone number
2.  Year and model of vehicle
3. Vehicle Identification Number
   (VIN). Refer to the Vehicle Identification Number on page
   9- 2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction. Please recognize that the resolution of service problems in most cases requires the use of your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the above three steps in sequence for most effective results.

Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda’s Customer Satisfaction Program. If after exhausting the procedures in this manual your concern is still not resolved, you have another option. Mazda Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your concern may be reviewed and resolved by an independent third party through binding arbitration. Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers. Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award is binding on both you and Mazda Canada Inc.

Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner, Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle Arbitration Plan Office at:
Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300 North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached locally:

Province/Territory	CAMVAP Number
British Columbia & Yu- kon Territories	1 (800) 207-0685
Alberta & Northwest Territories	1 (800) 207-0685
Saskatchewan	1 (800) 207-0685
Manitoba	1 (800) 207-0685
Ontario	1 (800) 207-0685
Atlantic Canada	1 (800) 207-0685
Quebec	1 (800) 207-0685

REGIONAL OFFICES	COVERING AREAS
MAZDA CANADA INC. WESTERN REGION 5011 275 STREET LANGLEY, BRITISH COLUMBIA V4W 0A8 (778) 369-2100 1 (800) 663-0908	ALBERTA, BRITISH COLUMBIA, MANITOBA, SASKATCHEWAN, YUKON
MAZDA CANADA INC. CENTRAL REGION 55 VOGELL ROAD, RICHMOND HILL, ONTARIO, L4B 3K5 1 (800) 263-4680	ONTARIO, NEW BRUNSWICK, NOVA SCOTIA, PRINCE EDWARD IS- LAND, NEWFOUNDLAND
MAZDA CANADA INC. QUEBEC REGION 6111 ROUTE TRANS- CANADIENNE POINTE CLAIRE, QUE- BEC H9R 5A5 (514) 694-6390	QUEBEC

Customer Assistance

Your complete and permanent satisfaction is our business. That is why all Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition. If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your area’s Mazda representative.
Refer to PUERTO RICO/U.S. Virgin Island on page 8-11.
Please help us by providing the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)

Customer Assistance (Mexico)

Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps:

Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue.

• If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.
  If it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical condition in accordance with a certified physician you must contact your dealership in order to avoid the potential loss of the warranty of your vehicle which may occur if some third party is hired by the customer to make any modifications to this system.

Answers to many questions, including how to locate or contact a local Mazda dealership in Mexico, can be found here.
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad de México, CP 05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).
In order to serve you efficiently and effectively, please help us by providing the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)

Importer/Distributor

U.S.A.

Mazda North American Operations 200 Spectrum Center Drive Suite 100 Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)(949) 727-1990 (outside U.S.A.)

CANADA

Mazda Canada Inc.
55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)(905) 787-7000 (outside Canada)

PUERTO RICO/U.S. Virgin Island
International Automotive Distributor Group, LLC. (Mazda de Puerto Rico) P.O. Box 191850, San Juan, Puerto Rico 00919-1850
TEL: (787) 641-1777.

MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe 
TEL: Center of Attention to Clients: 01 (800) 016 2932. in Mexico

GUAM
Triple J Motors
157 South Marine Drive, Tamuning, GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555

SAIPAN

Pacific International Marianas, Inc.(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950 TEL: (670) 234-7524
Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051

AMERICAN SAMOA

Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American Samoa 96799
TEL: (684) 699-9347

Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation (Your Mazda Importer/Distributor). If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be forwarded to:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618 or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown in this manual.

• Refer to CANADA.
• Refer to PUERTO RICO/U.S. Virgin Island.
• Refer to MEXICO.
• Refer to GUAM.
• Refer to SAIPAN.
• Refer to AMERICAN SAMOA.

Reporting Safety Defects

Canadian customers who wish to report a safety-related defect and concern to Transport Canada, Defect Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html

Warranties for Your Mazda

• New Vehicle Limited Warranty
•  Powertrain Limited Warranty
• Safety Restraint System Limited Warranty
• Anti-perforation Limited Warranty
• Federal Emission Control Warranty/California Emission Control Warranty
  • Emission Defect Warranty
  • Emission Performance Warranty
  • Emission Control Warranty
  • Replacement Parts and Accessories Limited Warranty
  • Tire Warranty

NOTE
Warranty information varies depending on the country. Refer to the Warranty Booklet for detailed warranty information.

Outside the United States/Canada

Government regulations in the United States/Canada require that automobiles meet specific emission regulations and safety standards. Therefore, vehicles built for use in the United States/Canada may differ from those sold in other countries. The differences may make it difficult or even impossible for your vehicle to receive satisfactory servicing in other countries. We strongly recommend that you NOT take your Mazda outside the United States/Canada.

United States
However, in the event that you are moving to Canada permanently, Mazda vehicles built for use in the United States could be eligible for exportation to Canada with specific vehicle modifications to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada
However, in the event that you are moving to the United States permanently, Mazda vehicles built for use in Canada could be eligible for exportation to the United States with specific vehicle modifications to comply with the United States Federal Motor Vehicle Safety Standards (FMVSS).

NOTE
The above is applicable for a permanent import/export situation and not related to travelers on vacation. You may have the following problems if you do take your vehicle outside of the United States/Canada:

• Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will affect vehicle performance and damage the emission controls and engine.
• Proper repair facilities, tools, testing equipment, and replacement parts may not be available.

Please refer to your Manufacturer’s Warranty Booklet for more information.

Registering Your Vehicle in A Foreign Country (Except United States and Canada)
Registering Your Vehicle in A Foreign Country
Registering your vehicle in a foreign country may be problematic depending on whether it meets the specific emission and safety standards of the country in which the vehicle will be driven. Consequently, your vehicle may require modifications at personal expense in order to meet the regulations.
In addition, you should be aware of the following issues:
Satisfactory vehicle servicing may be difficult or impossible in another country.
The fuel specified for your vehicle may be unavailable.
Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be unavailable.
There might not be an Authorized Mazda Dealer in the country you plan to take your vehicle.
The Mazda warranty is valid only in certain countries.

Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores. These may fit your vehicle, but they are not approved by Mazda for use with Mazda vehicles. When you install non-genuine parts or accessories, they could affect your vehicle’s performance or safety systems; the Mazda warranty doesn’t cover this. Before you install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.

WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or accessories:
Improperly designed parts or accessories could seriously affect your vehicle’s performance or safety systems. This could cause you to have an accident or increase your chances of injuries in an accident.

Be very careful in choosing and installing add-on electrical equipment, such as mobile telephones, two-way radios, stereo systems, and car alarm systems: Incorrectly choosing or installing improper add-on equipment or choosing an improper installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag (SRS) activation, ABS/TCS/DSC inactivation, or a fire in the vehicle. Mazda assumes no responsibility for death, injury, or expenses that may result from the installation of add-on non-genuine parts or accessories.

Cell Phones Warning

WARNING

Please comply with the legal regulations concerning the use of communication equipment in vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a number on a cell phone while driving also ties-up the driver’s hands. Use of these devices will cause the driver to be distracted and could lead to a serious accident. If a passenger is unable to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is necessary despite this warning, use a hands-free system to at least leave the hands free to drive the vehicle. Never use a cell phone or other electrical devices while the vehicle is moving and, instead, concentrate on the full-time job of driving.

Event Data Recorder (U.S.A. and Canada)

This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as:

• How various systems in your vehicle Ordered by a judge or court were operating;
• Whether or not the driver and passenger safety belts were buckled/fastened;
• How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
• How fast the vehicle was traveling.

These data can help provide a better understanding of the circumstances in which crashes and injuries occur.

NOTE:
EDR data are recorded by your vehicle only if a non-trivial crash or near crash-like situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third party unless:

• A written agreement from the vehicle owner or the lessee is obtained
• Officially requested by the police or other law enforcement authorities Used as a defense for Mazda in a lawsuit, claim, or arbitration
• Ordered by a judge or court However, if necessary Mazda will:
• Use the data for research on Mazda vehicle performance, including safety.
• Disclose the data or the summarized data to a third party for research purposes without disclosing vehicle or owner identification information.

Recording of Vehicle Data

This vehicle is equipped with a computer which records the following main vehicle data related to vehicle controls, operation, and other driving conditions.

Recorded data

• Vehicle conditions such as engine speed and vehicle speed
• Driving operation conditions such as accelerator and brake pedals, and information related to the environmental circumstances while the vehicle is driven
• Malfunction diagnosis information from each on-vehicle computer
• Information related to controls of other on-vehicle computers
• Officially requested by the police or other law enforcement authorities
• For statistical processing by a research institution after processing the data so that identification of the owner or the vehicle is impossible

Uniform Tire Quality Grading System (UTQGS)

The tread wear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one-and-a-half times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm because of variations in driving habits, service practices and differences in road characteristics and climate.

Traction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance.

WARNING
The traction grade assigned to this tire is based on braking (straight ahead) traction tests and does not include acceleration cornering (turning), hydroplaning, or peak traction characteristics.

Temperature-A, B, C
The temperature grades A (the highest), B, and C, represent the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperatures can lead to sudden tire failure. Grade C corresponds to a level of performance which all passenger vehicle tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the  laboratory test wheel than the minimum required by law.

WARNING

Keep your vehicle’s tires properly inflated and not overloaded:
Driving with improperly inflated or overloaded tires is dangerous. Excessive speed, underinflation, or excessive loading, either separately or in combination, can cause heat buildup and possible tire failure. The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. These grades will be added to the sidewalls of passenger vehicle tires over the next several years according to a schedule established by the NHTSA and the tire manufacturers. The grade of tires available as standard or optional equipment on Mazda vehicles may vary with respect to grade. ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND TO ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS

UNIFORM TIRE QUALITY GRADING

Quality grades can be found where applicable on the tire sidewall between tread shoulder and maximum section width.
For example:
TREADWEAR 200 TRACTION AA TEMPERATURE A UTQGS MARK (example)

Tire Labeling

Federal law requires tire manufacturers to place standardized information on the sidewall of all tires. This information identifies and describes the fundamental characteristics of the tire and also provides a tire identification number for safety standard certification and in case of a recall.

Information on Passenger Vehicle Tires

Please refer to the sample below.

1. SAFETY WARNING
2. Passenger car tire
3. Nominal width of tire in millimeters
4. Ratio of height to width (aspect ratio)
5. Radial
6. Run-flat tire
7. Rim diameter code
8. TIN: U.S. DOT tire identification number
9. Load index & speed symbol
10. Severe snow conditions
11. Tire ply composition and materials used
12. Max. load rating
13. Tread wear, traction and temperature grades 14.Max. permissible inflation pressure
    P215/65R15 95H is an example of a tire size and load index rating. Here is an explanation of the various components of that tire size and load index rating. Note that the tire size and load index rating may be different from the example.

P
Indicates a tire that may be installed on cars, SUVs, minivans and light trucks as designated by the Tire and Rim Association (T&RA).

NOTE
If your tire size does not begin with a letter this may mean it is designated by either ETRTO (European Tire and Rim Technical Organization) or JATMA
(Japan Tire Manufacturing Association).

215
“215” is the nominal width of the tire in millimeters. This three-digit number gives the width in millimeters of the tire from sidewall edge to sidewall edge. In general, the larger the number, the wider the tire.

65
“65” is the aspect ratio. This two-digit number indicates the tire’s ratio of height to width.

R
“R” is the tire construction symbol. R indicates “Radial ply construction”.

15
“15” is the wheel rim diameter in inches.

95
“95” is the Load Index. This two-or three-digit number indicates how much weight each tire can support.

H
“H” is the speed rating. The speed rating denotes the maximum speed for which the use of the tire is rated.

Letter Rating	Speed Rating
Q	99 mph
R	106 mph
S	112 mph
T	118 mph
U	124 mph
H	130 mph
V	149 mph
W	168* mph
Y	186* mph

For tires with a maximum speed capability over
149 mph, tire manufacturers sometimes use the letters ZR. For tires with a maximum speed capability over 186 mph, tire manufacturers always use the letters ZR.
M+S or M/S: Mud and Snow
AT: All Terrain.
AS: All Season. The “M+S” or “M/S” indicates that the tire has some functional use in mud and snow.

U.S. DOT Tire Identification Number (TIN)
This begins with the letters “DOT” which indicates the tire meets all federal standards. The next two numbers or letters are the plant code where it was manufactured, and the last four numbers represent the week and year the tire was manufactured. For example, the numbers 457 means the 45st week of 1997. After 2000 the numbers go to four digits. For example, the number 2102 means the 21th week of 2002. The other numbers are marketing codes used at the manufacturer’s discretion. This information is used to contact consumers if a tire defect requires a recall.

Tire Ply Composition and Materials Used
The number of plies indicates the number of layers of rubber-coated fabric in the tire. In general, the greater the number of plies, the more weight a tire can support. Tire manufacturers also must indicate the tire materials, which include steel, nylon, polyester, and other.

Maximum Load Rating
This number indicates the maximum load in kilograms and pounds that can be carried by the tire.

Maximum Permissible Inflation Pressure
This number is the greatest amount of air pressure that should ever be put in the tire under normal driving conditions.

Tread Wear, Traction and Temperature Grades
Tread wear: The tread wear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the government course as a tire graded 100.

Traction: The traction grades, from highest to lowest are AA, A, B, and C. The grades represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance. Temperature: The temperature grades are A (the highest), B and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel.

Snow Tires
In some heavy snow areas, local governments may require true snow tires, those with very deeply cut tread. These tires should only be used in pairs or placed on all four wheels. Make sure you purchase snow tires that are the same size and construction type as the other tires on your vehicle.

SAFETY WARNING
The following safety warning appears on the tire’s sidewall.
SERIOUS INJURY MAY RESULT FROM:

• EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER
  MOUNTING-MATCH TIRE DIAMETER TO RIM DIAMETER; NEVER EXCEED 40 psi (275 kPa) TO SEAT BEADS-ONLY SPECIALLY TRAINED PERSONS SHOULD MOUNT TIRES.
• TIRE FAILURE DUE TO
  UNDER-INFLATION/OVERLOADING/DAMAGE-FOLLOW OWNER’S MANUAL AND PLACARD IN VEHICLE-FREQUENTLY CHECK INFLATION PRESSURE AND INSPECT FOR DAMAGE.

Information on Temporary Tires
Please refer to the sample below.

T115/70D16 90M is an example of a tire size and load index rating. Here is an explanation of the various components of that tire size and load index rating. Note that the tire size and load index rating may be different from the example.

T
Indicates a tire that may be installed on cars, SUVs, minivans and light trucks as designated by the Tire and Rim Association (T&RA).

115
“115” is the nominal width of the tire in millimeters. This three-digit number gives the width in millimeters of the tire from sidewall edge to sidewall edge. In general, the larger the number, the wider the tire.

70
“70” is the aspect ratio. This two-digit number indicates the tire’s ratio of height to width.

D
“D” is the tire construction symbol. D indicates “diagonal ply construction”.

16
“16” is the wheel rim diameter in inches.

90
“90” is the Load Index. This two-or three-digit number indicates how much weight each tire can support.

M
“M” is the speed rating. The speed rating denotes the maximum speed for which the use of the tire is rated.

Letter Rating	Speed Rating
M	81 mph

Location of the Tire Label (Placard)

You will find the tire label containing tire inflation pressure by tire size and other important information on the driver’s side B-pillar or on the edge of the driver’s door frame.

SAMPLE

Recommended Tire Inflation Pressure

On the tire label you will find the recommended tire inflation pressure in both kPa and psi for the tires installed as original equipment on the vehicle. It is very important that the inflation pressure of the tires on your vehicle is maintained at the recommended pressure. You should check the tire pressure regularly to insure that the proper inflation pressure is maintained. Refer to Tires.

NOTE
Tire pressures listed on the vehicle placard or tire information label indicate the recommended cold tire inflation pressure, measured when the tires are cold, after the vehicle has been parked for at least 3 hours. As you drive, the temperature in the tire warms up, increasing the tire pressure.

WARNING
Always check the tire inflation pressures on a regular basis according to the recommended tire inflation pressure on the tire label and in conjunction with the information in this owner’s manual:
Driving your vehicle with under-inflated tires is dangerous. Under-inflation is the most common cause of failures in any kind of tire and may result in severe cracking, tread separation or “blowout”, with unexpected loss of vehicle control and increased risk of injury. Under-inflation increases sidewall flexing and rolling resistance, resulting in heat buildup and internal damage to the tire. It results in unnecessary tire stress, irregular wear, loss of control and accidents. A tire can lose up to half of its air pressure and not appear to be flat! It is impossible to determine whether or not tires are properly inflated just by looking at them.

Checking Tire Pressure

1. When you check the air pressure, make sure the tires are cold meaning they are not hot from driving even a mile.
2. Remove the cap from the valve on one tire.
3. Firmly press a tire gauge onto the valve.
4. Add air to achieve recommended air pressure.
5. If you overfill the tire, release air by pushing on the metal stem in the center of the valve. Then recheck the pressure with your tire gauge.
6. Replace the valve cap.
7. Repeat with each tire, including the spare.
   NOTE
   Some spare tires require higher inflation pressure.
8. Visually inspect the tires to make sure there are no nails or other objects embedded that could poke a hole in the tire and cause an air leak.
9. Check the sidewalls to make sure there are no gouges, cuts, bulges, cracks or other irregularities.

Glossary of Terms

Tire Placard: A label indicating the OE tire sizes, recommended inflation pressure, and the maximum weight the vehicle can carry.
Tire Identification Number (TIN): A number on the sidewall of each tire providing information about the tire brand and manufacturing plant, tire size, and date of manufacture. Inflation Pressure: A measure of the amount of air in a tire.
kPa: Kilopascal, the metric unit for air pressure.
psi: Pounds per square inch, the English unit for air pressure.
B-pillar: The structural member at the side of the vehicle behind the front door.
Original Equipment (OE): Describes components originally equipped on the vehicle.
Vehicle Load Limit: The maximum value of the combination weight of occupants and cargo.
Bead Area of the Tire: Area of the tire next to the rim.
Sidewall Area of the Tire: Area between the bead area and the tread. Tread Area of the Tire: Area on the perimeter of the tire that contacts the road when it’s mounted on the vehicle.
Seating capacity
means the total allowable number of vehicle occupants. Seating capacity is described on the tire label.
Production options
weight is the combination weight of installed regular production options weighing over 2.3 kilograms in excess of the standard items which they replace, and not previously considered in the curb weight or accessory weight, including heavy duty brakes, ride levelers, roof rack, heavy duty battery, and special trim.
Rim is the metal support (wheel) for a tire or a tire and tube assembly upon which the tire beads are seated.

Tire Maintenance

Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Here are some important maintenance points:

Tire Inflation Pressure
Inspect all tire pressure monthly (including the spare) when the tires are cold. Maintain recommended pressures for the best ride, top handling, and minimum tire wear. Use the pressures specified on the vehicle tire information placard or tire label for optimum service.

Tire Rotation
To equalize tread wear, rotate the tires every 16,000 km (10,000 miles) at the latest or sooner if irregular wear develops. Mazda recommends to rotate every 8,000 km (5,000 miles) to help increase tire life and distribute wear more evenly.

1. Forward
   Do not include (TEMPORARY USE ONLY) spare tire in rotation. Inspect the tires for uneven wear and damage. Abnormal wear is usually caused by one or a combination of the following:
2. Incorrect tire pressure
3. Improper wheel alignment
4. Out-of-balance wheel
5. Severe braking

After rotation, inflate all tire pressures to specification on page 9-10 and inspect the lug nuts for tightness.

CAUTION
Rotate unidirectional tires and radial tires that have an asymmetrical tread pattern or studs only from front to rear, not from side to side. Tire performance will be weakened if rotated from side to side.

Replacing a Tire

WARNING

Always use tires that are in good condition:
Driving with worn tires is dangerous. Reduced braking, steering, and traction could result in an accident. If a tire wears evenly, a wear indicator will appear as a solid band across the tread. Replace the tire when this happens.

1. New tread
2. Worn tread
3. Tread wear indicator

You should replace the tire before the band crosses the entire tread.

NOTE
Tires degrade over time, even when they are not being used on the road. It is recommended that tires generally be replaced when they are 6 years or older. Heat caused by hot climates or frequent high loading conditions can accelerate the aging process. You should replace the spare tire when you replace the other road tires due to the aging of the spare tire. The period in which the tire was manufactured (both week and year) is indicated by a 4-digit number. Refer to Tire Labeling.

Safety Practices
The way you drive has a great deal to do with your tire mileage and safety. So cultivate good driving habits for your own benefit.

• Observe posted speed limits and drive at speeds that are safe for the existing weather conditions
• Avoid fast starts, stops and turns
• Avoid potholes and objects on the road
• Do not run over curbs or hit the tire against the curb when parking.

CAUTION
If you feel a sudden vibration or ride disturbance while driving or you suspect your tire or vehicle has been damaged, immediately reduce your speed. Drive with caution until you can safely pull off the road. Stop and inspect the tire for damage. If the tire is under-inflated or damaged, deflate it, remove the tire and rim and replace it with your spare tire. If you cannot detect a cause, have the vehicle towed to the nearest vehicle or tire dealer to have the vehicle inspected.

Vehicle Loading

WARNING

Do not tow a trailer with this vehicle:
Towing a trailer with this vehicle is dangerous because it has not been designed to tow a trailer and doing so will affect the drive system which could result in vehicle damage.
This section will guide you in the proper loading of your vehicle, to keep your loaded vehicle weight within its design rating capability. Properly loading your vehicle will provide maximum return of vehicle design performance. Before loading your vehicle, familiarize yourself with the following terms for determining your vehicle’s weight ratings, from the vehicle’s Safety Certification Label and

Tire and Load Information Label:
WARNING

Overloaded Vehicle:
Overloading a vehicle is dangerous. The results of overloading can have serious consequences in terms of passenger safety. Too much weight on a vehicle’s suspension system can cause spring or shock absorber failure, brake failure, handling or steering problems, irregular tire wear, tire failure or other damage.

Overloading makes a vehicle harder to drive and control. It also increases the distance required for stopping. In cases of serious overloading, brakes can fail completely, particularly on steep grades. The load a tire will carry safely is a combination of the size of the tire, its load range, and corresponding inflation pressure. Never overload the vehicle and always observe the vehicle’s weight ratings from the vehicle’s Safety Certification and Tire and Load Information labels. Base Curb Weight is the weight of the vehicle including a full tank of fuel and all standard equipment. It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight is the weight of your new vehicle when you picked it up from your dealer plus any aftermarket equipment.

PAYLOAD

Payload is the combination weight of cargo and passengers that the vehicle is designed to carry. The maximum payload for your vehicle can be found on the Tire and Load Information label on the driver’s door frame or door pillar. Look for “THE COMBINATION WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX kg or XXX lbs” for your maximum payload. The payload listed on the tire label is the maximum payload for the vehicle as built by the assembly plant. If any aftermarket or dealer installed equipment has been installed on the vehicle, the weight of the equipment must be subtracted from the payload listed on the tire label in order to be accurate.

SAMPLE

CARGO

Cargo Weight includes all weight added to the Base Curb Weight, including cargo and optional equipment.

The cargo weight limit decreases depending on the number of vehicle occupants. The cargo weight limit can be calculated by subtracting the total weight of the vehicle occupants from the “combination weight of occupants and cargo should never exceed” value on the tire label.
Examples: Based on a single occupant weight of 68 kg (150 lbs), and a value of 385 kg (849 lbs) for the
“combination weight of occupants and cargo should never exceed”:
The cargo weight limit with one occupant is 385 kg (849 lbs) － 68 kg (150 lbs) = 317 kg (699 lbs)
The cargo weight limit with two occupants is 385 kg (849 lbs) － (68 × 2) kg ( (150 × 2) lbs) = 249 kg (549 lbs)
If the weight of the occupant increases, the cargo weight limit decreases by that much.
GAW (Gross Axle Weight)
is the total weight placed on each axle (front and rear) – including vehicle curb weight and all payload.
GAWR (Gross Axle Weight Rating)
is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label located on the driver’s door frame or door pillar. The total load on each axle must never exceed its GAWR.

GVW

GVW (Gross Vehicle Weight) is the Vehicle Curb Weight + cargo + passengers.
GVWR (Gross Vehicle Weight Rating) is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). The GVWR is shown on the Safety Compliance Certification Label located on the driver’s door frame or door pillar. The GVW must never exceed the GVWR.

SAMPLE

WARNING

Never Exceed Axle Weight Rating Limits:
Exceeding the Safety Certification Label axle weight rating limits is dangerous and could result in death or serious injury as a result of substandard vehicle handling, performance, engine, transmission and/or structural damage, serious damage to the vehicle, or loss of control. Always keep the vehicle within the axle weight rating limits.

GCW

GCW (Gross Combination Weight) is the weight of the loaded vehicle (GVW).
GCWR (Gross Combination Weight Rating)
is the maximum allowable weight of the vehicle – including all cargo and passengers – that the vehicle can handle without risking damage. The GCW must never exceed the GCWR.

WARNING

Never Exceed GVWR or GAWR Specifications:
Exceeding the GVWR or the GAWR specified on the certification label is dangerous. Exceeding any vehicle rating limitation could result in a serious accident, injury, or damage to the vehicle.
Do not use replacement tires with lower load carrying capacities than the originals because they may lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the originals do not increase the GVWR and GAWR limitations. Never exceed the GVWR or the GAWR specified on the certification label.

Steps for Determining the Correct Load Limit

Steps for Determining Correct Load Limit

1. Locate the statement “The combined weight of occupants and cargo should never exceed XXX kg or XXX lbs.” on your vehicle’s placard.
2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.
3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs.
4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1400 lbs. and there will be five 150 lb passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs. (1400 － 750 (5 × 150) = 650 lbs.)
5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4.
6. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle.

Keyless Entry System/Immobilizer System
FCC CAUTION
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC/IC
This device complies with Part 15 of FCC Rules and Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation. 

Tire Pressure Monitoring System

USA
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference. and 
2. this device must accept any interference received. including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void thel user’s authority to operate the equipment.

Canada
This device complies with Industry Canada licence-exempt RSS standard (s). Operation is subject to the following two conditions:

1. This device may not cause Interference. and
2. This device must accept any interference. including interference that may cause undesired operation of the device.

FCC (USA)
and ISED (Canada) This device complies with FCC rules part 15 and Innovation, Science, and Economic Development Canada RSS-210. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference that may be received including interference that may cause undesired operation.

WARNING:
The transmitter has been tested and complics with FCC and ISED rules. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the device. This equipment complies with FCC and ISED radiation exposure limits set forth for an uncontrolled environment. End Users must follow the specific operating instructions to satisfy RF exposure compliance. This transmitter must be at least 20 em from the user and must not be co-located or operating in conjunction with any other antenna or transmitter.

Radio System FCC
NOTE:
Properly shielded and grounded cables and connectors must be used for connection to host computers and / or peripherals in order to meet FCC emission limits.

CAUTION
Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment.

Data Communication System
U.S.A.

CAUTION
Radio Frequency Radiation Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines. This equipment should be installed and operated keeping the radiator at least 20cm or more away from the person’s body in the normal use position.

Co-location
This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

FCC
WARNING
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Canada

Contains IC: 574B-DA39
This device contains licence-exempt transmitter(s/receivers) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

CAUTION
Radio Frequency Radiation Exposure This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated keeping the radiator at least 20cm or more away from person’s body.

FAQ