2019 Mercedes-Benz C-CLASS COUPE Owner’s Manual

The 2019 Mercedes-Benz C-Class Coupe combines style, speed, and modern comfort in a way that works well. As a small luxury car, it changes the way people drive because of how it looks, how fast it can go, and how technologically advanced it is. The C-Class Coupe looks fast and sophisticated from every angle, thanks to its smooth shape and sculpted lines. Inside, the cabin is a beautiful haven where high-quality materials and modern features come together to make a space that is both elegant and interesting. The performance of the 2019 C-Class Coupe is driven by a range of powerful engines that offer impressive power while still being good on gas. With a focus on style, speed, and new technology, the C-Class Coupe gives drivers the chance to enjoy driving in a way that mixes luxury and excitement.

Data storage

Electronic control units

Electronic control units are installed in your vehi‐cle. Some of these are necessary for the safe operation of your vehicle, while some assist you when driving (driver assistance systems). In addition, your vehicle provides comfort and entertainment functions, which are also made possible by electronic control units. Electronic control units contain data memories which can temporarily or permanently store technical information about the vehicle’s operat‐ing state, component loads, maintenance requirements and technical events or malfunc‐tions. In general, this information documents the state of a component part, a module, a system or the surroundings such as:

• operating status of system components (e.g. fill levels, battery status, tire pressure)
• status messages concerning the vehicle or its individual components (e.g. number of wheel revolutions/speed, longitudinal accel‐eration, lateral acceleration, display of fas‐tened seat belts)
• malfunctions or faults in important system components (e.g. lights, brakes)
• information on events leading to vehicle damage
• system reactions in special driving situations (e.g. airbag deployment, intervention of sta‐bility control systems)
• ambient conditions (e.g. temperature, rain sensor)

In addition to providing the actual control unit function, this data assists the manufacturer in detecting and rectifying malfunctions and opti‐mizing vehicle functions. The majority of this data is temporary and is only processed in the vehicle itself. Only a small portion of the data is stored in the event or malfunction memory. When your vehicle is serviced, technical data from the vehicle can be read out by service net‐work employees (e.g. workshops, manufactur‐ers) or third parties (e.g. breakdown services). Services include repair services, maintenance processes, warranty claims and quality assur‐ance measures, for example. The read out is per‐formed via the legally prescribed port for the diagnostics connection in the vehicle. The respective service network locations or third parties collect, process and use the data. They document technical statuses of the vehicle, assist in finding malfunctions and improving quality and are transmitted to the manufacturer, if necessary. Furthermore, the manufacturer is subject to product liability. For this, the manu‐facturer requires technical data from vehicles. Fault memories in the vehicle can be reset by a service outlet as part of repair or maintenance work. Depending on the selected equipment, you can import data into the vehicle’s comfort and info‐tainment functions yourself.

This includes, for example:

• multimedia data such as music, films or photos for playback in an integrated multimedia system
• address book data for use in connection with an integrated hands-free system or an inte‐grated navigation system
• entered navigation destinations
• data about the use of Internet services

This data can be saved locally in the vehicle or it is located on a device which you have connected to the vehicle (e.g. smartphone, USB flash drive or MP3 player). If this data is stored in the vehi‐cle, you can delete it at any time. This data is sent to third parties only at your request, partic‐ularly when you use online services in accord‐ance with the settings that you have selected.

You can store or change convenience settings/individualization in the vehicle at any time.

Depending on the equipment, this includes, for example:

• settings for the seat and steering wheel positions
• suspension and climate control settings
• customizations such as interior lighting

If your vehicle is accordingly equipped, you can connect your smartphone or another mobile end device to the vehicle. You can control this by means of the control elements integrated in the vehicle. Images and audio from the smartphone can be output via the multimedia system. Cer‐tain information is simultaneously transferred to your smartphone.

Depending on the type of integration, this can include:

• general vehicle data
• position data

This allows you to use selected apps on your smartphone, such as navigation or music playback. There is no further interaction between the smartphone and the vehicle; in particular, vehi‐cle data is not directly accessible. Which type of further data processing occurs is determined by the provider of the specific app used. Which set‐tings you can make, if any, depends on the spe‐cific app and the operating system of your smartphone.

Online services

Wireless network connection
If your vehicle has a wireless network connec‐tion, it enables data to be exchanged between your vehicle and additional systems. The wire‐less network connection is enabled via the vehi‐cle’s transmission and reception unit or via con‐nected mobile end devices (e.g. smartphones). Online functions can be used via the wireless network connection. This includes online serv‐ices and applications/apps provided by the man‐ufacturer or other providers.

Manufacturer’s services
Regarding online services of the manufacturer, the individual functions are described by the manufacturer in a suitable place (e.g. Operator’s Manual, website of the manufacturer) along with the relevant data protection information. Per‐sonal data may be used for the provision of online services. Data is exchanged via a secure connection, e.g. the manufacturer’s designated IT systems. Personal data is collected, pro‐cessed and used via the provision of services exclusively on the basis of legal permissions or with prior consent. The services and functions (sometimes subject to a fee) can usually be activated or deactivated. In some cases, this also applies to the entire vehicle’s data connection. This excludes, in par‐ticular, legally prescribed functions and services.

Third party services
If it is possible to use online services from other providers, these services are subject to the data protection and terms of use of the responsible provider. The manufacturer has no influence on the content exchanged. Please inquire, therefore, about the type, scope and purpose of the collection and use of personal data as part of third party services from their respective provider.

Multimedia system/Mercedes me connect
If the vehicle is equipped with the multimedia system or Mercedes me connect, additional data about the vehicle’s operation, the use of the vehicle in certain situations, and the location of the vehicle may be compiled by the multimedia system or Mercedes me connect. For additional information please refer to the chapter “Multimedia system” and/or the Mercedes me connect Terms and Conditions.

Event data recorders

USA only:
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like sit‐uations, such as an airbag deployment or hitting a road obstacle, data that will assist in under‐standing how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less.

The EDR in this vehicle is designed to record such data as:

• How various systems in your vehicle were operating
• Whether or not the driver and front passenger seat belts were buckled/fastened
• How far (if at all) the driver was depressing the accelerator and/or brake pedal and
• How fast the vehicle was traveling

This data can help provide a better understand‐ing of the circumstances in which accidents and injuries occur.

NOTE: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g. name, gender, age and accident location) is recorded. However, other parties, such as law enforcement, could combine EDR data with the type of personally identifying data routinely acquired during a crash investigation. Access to the vehicle and/or the EDR is needed to read data that is recorded by the EDR, and special equipment is required. In addition to the vehicle manufacturer, other parties that have the special equipment, such as law enforcement, can read the information by accessing the vehi‐cle or the EDR. EDR data may be used in civil and criminal mat‐ters as a tool in accident reconstruction, acci‐dent claims and vehicle safety. Since the Crash Data Retrieval (CDR) tool that is used to extract data from the EDR is commercially available, Mercedes-Benz USA, LLC (“MBUSA”) expressly disclaims any and all liability arising from the extraction of this information by unauthorized Mercedes-Benz personnel. MBUSA will not share EDR data with others with‐out the consent of the vehicle owner or, if the vehicle is leased, without the consent of the les‐see. Exceptions to this representation include responses to subpoenas by law enforcement; by federal, state or local government; in connection with or arising out of litigation involving MBUSA or its subsidiaries and affiliates; or, as required by law.

Warning: the EDR is a component of the Restraint System Module. Tampering with, alter‐ing, modifying or removing the EDR component may result in a malfunction of the Restraint Sys‐tem Module and other systems. State laws or regulations regarding EDRs that conflict with federal regulation are pre-empted. This means that in the event of such conflict, the federal regulation governs. As of December 2016, 17 states have enacted laws relating to EDRs.

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