2021 Renault Zoe Owner’s Manual

With its most recent version, the 2021 Renault Zoe, a well-known player in the electric vehicle market, further cemented its status as the top compact electric vehicle. Improvements in battery technology and range for this model year ensured that it would appeal to a wide spectrum of consumers looking for economical and environmentally friendly urban transportation. The Zoe kept its elegant and utilitarian appearance, making it appealing to people who appreciate these features in a small package. To meet the demands of the contemporary driver, the car’s interior included a cozy cabin with cutting-edge entertainment and connection technologies. With its enhanced electric motor performance and increased range, the 2021 Renault Zoe remained a desirable choice for environmentally conscious buyers searching for a dependable and adaptable electric car for everyday commuting and urban driving.

ELECTRIC VEHICLE charging

Electric charging connection 3
If in a snowy environment, remove snow from the vehicle charging area before plugging in or disconnecting. Snow in the socket may block the insertion of the charging cord plug.

The vehicle has two charging connections located at the front of the vehicle:

• E socket for charging up to 22 kW;
• F socket, depending on the vehicle, for rapid charging.

Precautions
Avoid charging and parking your vehicle in extreme temperatures (hot or cold). Under extreme conditions, charging may take several minutes before starting (time required for the traction battery to cool down or warm up). When the vehicle is parked for more than seven days in temperatures below about -25°C, charging the traction battery can become impossible. In the absence of any protection against overvoltage, you are recommended not to charge the vehicle in stormy weather (lightning, etc). If the vehicle is parked for more than three months with near zero charge, it may become impossible to charge the battery. To preserve the service life of your traction battery, avoid parking the vehicle for more than one month with a high charge, especially when the weather is very hot. Favour charging the traction battery after driving and/or in mild temperatures. Otherwise, charging may take a longer time or even become impossible.

Recommendations

• In high temperatures, try to park and recharge the vehicle in a shaded/covered location;
• charging can be performed in the rain or snow;
• activating the air-conditioning increases the charging time required.

Recharging the traction battery
Vehicle stationary, ignition off:

• take the charging cord located in the boot of your vehicle;
• remove it from its storage bag;
• press the 6 switch to unlock the 10 charging flap;
• open valve 8;
• plug in the end of the cord to the power supply;
• grab the handle 9;
• plug in the vehicle cord. The Z.E. 7 warning light flashes in yellow;
• after you hear a locking click, check that the charging cord is properly plugged in. To check the locking, pull gently on the handle 9.

The charging cord is automatically locked with the vehicle. This will make it impossible to unplug the cord from your vehicle. Make sure you fully uncoil the charging cord to limit its heating. During charging, the Z.E. 7 warning light flashes in blue. When charging starts, the following information is displayed on the instrument panel:

• the energy level on the battery warning light 11;
• the battery refill rate;
• an estimate of the remaining charging time (this is not displayed after about 95% charge);
• the warning light 12 indicates that the vehicle is connected to a power supply;
• your vehicle range will vary according to the charge level.

The display on the instrument panel disappears after a few seconds. It reappears on the instrument panel when a door is opened. One charging is complete, the Z.E. 7 warning light illuminates continuously in green. You do not need to wait until the charge is at reserve levels to recharge your vehicle.

Operating faults
If the Z.E. 7 warning light is illuminated continuously in red, please contact an Approved Dealer. The traction battery charging time depends on the amount of energy remaining and the power delivered by the charging terminal. The information is displayed on the instrument panel during charging. In the event of a problem, we recommend that you replace it with an identical cord. Please see an authorised dealer.

Precautions to take when removing from the socket
It is imperative to follow the unplugging steps in order.

• Press the switch 6 or press and hold on the door unlocking button on the card in order to release the vehicle charging lead;
• grab the handle 9;
• unplug the charging lead 2 from the vehicle;
• the valve 8 must be closed;
• you must close the 10 charging flap and press on it in order to lock it;
• unplug the lead 2 from the power supply 1;
• place the lead 2 in its storage bag and store it in the luggage compart- ment.

Note: immediately after a long charge of the traction battery, the cable may be hot. Please use the handles.

Charging programming

With the vehicle stationary and the engine running, from the “Settings” on the multimedia screen 1, select the “Vehicle” tab. Use the “EV program-ming” menu to configure charging for your vehicle. When the programming is confirmed, the indicator light lights up on the instrument panel.

Note: charging will start if the engine is shut down and the vehicle is connected to a power supply and access is author- ised.

“Immediate charging” 2
With the vehicle connected to a power supply, charging starts. Area A informs you that “Immediate charging” is activated.

Note: you can deactivate this option by pressing OFF. Please refer to the multimedia instructions for further information.

“Postponed charging” 3
You can programme the start time for charging. Press “Edit” 4 to open the settings to set the start time for charging. Set the start time for charging then press “Close” to confirm. Area B shows the time programmed for charging to start. With the vehicle connected to a power source and the engine switched off, charging starts at the scheduled time.

“Program” 5
You can save several programmed charging times per week. Select the programme time 6 that you wish to change to access the settings. You can disable one of your saved pro- grammes by pressing “OFF”. Set the charging start and end times as well as the days to which these times will apply. Press “Close” to confirm.

Note: if the start and end times are identical, the charging time is 24 hours. You can’t confirm a charging programme if you don’t select a day of the week. Programmed times are displayed in area C. With the vehicle connected to a power source and the engine switched off, charging starts at the scheduled time. For safety reasons, carry out these operations when the vehicle is stationary.

CARDS: general information

1. Unlocking the doors and luggage compartment.
2. Locks all the opening elements.
3. Unlocking/locking the boot.
4. Switching on the lighting remotely.

The card is used for:

• locking/unlocking the opening elements (doors, boot);
• switching on the vehicle lighting remotely.

Battery life
Make sure that the correct battery type is being used, and that the battery is in good condition and inserted correctly. Its service life is approximately two years: it should be replaced when the message.

card operating range
This varies according to the environment: take care not to accidentally lock or unlock the vehicle by inadvertently pressing the buttons on the card.

Note: if any opening element (door or luggage compartment) is open or not properly shut, locking is unsuccessful and the hazard warning lights and side indicator lights do not flash.

Distance lighting function
Pressing button 4 switches on the dipped beam headlights and the exte- rior lighting for approximately 20 seconds. This can be used, for example, to identify the vehicle from a distance when parked in a car park. Pressing and holding the 4 buttons for approximately two seconds activates the exte- rior lighting and a sound is emitted.

Note: pressing button 4 again switches off the lighting.

Advice
Avoid leaving the card in hot, cold or humid areas. Do not keep the card in a place where it could be bent or damaged accidentally, such as in the back pocket of a garment.

Replacement: need for an additional card
If you lose your card or require another, you can obtain one from an authorised dealer. If a card is replaced, it will be necessary to take the vehicle and all its cards to an approved Dealer to initialise the system. You may use up to four cards per vehicle.

Interference
Interference by factors in the immediate vicinity (external installations or the use of equipment operating on the same frequency as the remote control) may affect the operation of the remote con- trol.

Driver’s responsibility when parking or stopping the vehicle
Never leave an animal, child or adult who is not self-sufficient alone in your vehicle, even for a short time. They may pose a risk to themselves or to others by starting the engine, activating equipment such as the electric windows or locking the doors, for example. Also, in hot and/or sunny weather, please remember that the temperature inside the passenger compartment increases very quickly.
RISK OF DEATH OR SERIOUS INJURY.

“HANDS-FREE” CARD

There are two ways to unlock/lock the vehicle: 

• “hands-free”, when approaching and moving away from the vehicle;
• using the card in remote control mode.

Deactivating/activating the “hands-free” mode
Depending on the vehicle, you can de- activate/activate:

• unlocking when approaching and locking when moving away from the vehicle;
• locking and unlocking by pressing on the buttons on the door handle.

Do not store the card anywhere it may come into contact with other electronic equipment (computer, phone etc.) as this could hinder its operation.

Driver’s responsibility when parking or stopping the vehicle
Never leave an animal, child or adult who is not self-sufficient alone in your vehicle, even for a short time. They may pose a risk to themselves or to others by starting the engine, activating equipment such as the electric windows or locking the doors, for example. Also, in hot and/or sunny weather, please remember that the temperature inside the passenger compartment increases very quickly. RISK OF DEATH OR SERIOUS INJURY.

Unlocking in “hands-free” mode, when approaching and moving away from the vehicle
With the card in access zone 2, the vehicle will unlock. The hazard lights and side repeaters flash once to indicate that the doors have unlocked and, on some vehicles, the door mirrors fold out automatically.

Remote “Hands-free” locking
With the card on you, doors and luggage compartment door closed, move away from the vehicle: it will lock automatically once you have left access zone 2.

Note: the distance at which the vehicle locks depends on the surroundings. The hazard lights flash twice and then remain illuminated for about four seconds, a beep sounds to indicate that the doors have locked and, on some vehicles, the door mirrors fold in automatically. Depending on the equipment level, the door mirrors fold in automatically to confirm locking. If the card has been within the detection area 2 for approximately 15 minutes, remote locking is disabled. To lock the vehicle, press button 4 on the card. The vehicle cannot be remotely locked if the card is within the area 3.

“Hands-free” unlocking using button 5
With the card in area 2 and the vehicle locked, press button 5 to unlock the entire vehicle. Unlocking is indicated by one flash of the hazard warning lights and the indicator lights.

Special features of the unlocking system
After eight days of non-use, approach unlocking is disabled. Press button 5 or the remote control to unlock the vehicle and reactivate the mode.

Using the card as a remote control
Unlocking with the card Press button 6. Unlocking is indicated by one flash of the hazard warning lights and the indicator lights.

Locking using the card
With the doors and boot closed, press button 4: the vehicle locks.
The hazard warning lights flash twice to indicate that the vehicle is locked and, depending on the vehicle, the door mirrors automatically fold in. Pressing the 4 button twice locks the vehicle and enables the closure of the front and rear windows (depending on the vehicle).

Note:

• the maximum distance at which the vehicle locks depends on the surroundings;
• if a door or the boot is open or not properly shut, locking is not carried out. A beep sounds but the hazard warning lights and side repeaters do not flash.

If, while the engine is running, a door is opened and closed, and the card is no longer in zone 3, the message Keycard Not Detected indicates that the card is not inside the vehicle. This will, for example, prevent you from driving away after dropping off a passenger who has kept the card on them. The warning disappears when the card is detected again.

FAQ

Useful Link

2022 Renault Zoe User Manual

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