Renault Zoe 2023 User Manual

Renault Zoe 2023 is an all-electric hatchback that is stylish, useful and has the most up-to-date technology. The Zoe is an appealing package that makes driving an electric car easy and fun. It is made for city driving and drivers who care about the environment. The outside of the Zoe is sleek and modern, with clean lines and aerodynamic features that help it work well. Its small size and easy handling make it great for getting through busy city streets, and its eye-catching design makes it stand out. Inside the Zoe, there is a cosy, well-equipped cabin with plenty of room for people and their things. The interior is modern and comfortable, with nice materials and easy-to-use settings. The Zoe may have high-tech features, like a touchscreen infotainment system that works with smartphones and lets drivers stay linked and use a variety of helpful features. The Zoe stands out because it has an all-electric engine, which makes it smooth and quiet to drive. The Zoe usually has a powerful electric motor and a large battery, which gives it long-range and quick acceleration. Standard charging and fast charging are both available, so you can easily charge the battery at home or at a public charging point.

Welcome to your new electric vehicle

This driver’s handbook contains the information necessary:

1. for you to familiarise yourself with your vehicle, to use it to its best advantage, and to benefit fully from all the functions and the technical developments it incorporates.
2. to ensure that it always gives the best performance by following the simple, but comprehensive advice concerning regular maintenance.
3. to enable you to deal quickly with minor faults not requiring specialist attention.
   It is well worth taking a few minutes to read this handbook to familiarise yourself with the information and guidelines it contains about the vehicle and its functions and new features. If certain points are still unclear, our Network technicians will be only too pleased to provide you with any additional information.

WARNING:
The descriptions of the models given in this handbook are based on the technical specifications at the time of writing. This handbook covers all items of equipment (both standard and optional) available for these models but whether or not these are fitted to the vehicle depends on the version, options selected, and the country where the vehicle is sold. This handbook may also contain information about items of equipment to be introduced later in the model year.

ELECTRIC VEHICLE

Electric vehicles have special features, but operate in a similar manner to con-ventional vehicles.
The main difference in electric vehicles is the exclusive use of electric energy instead of fuel, as used in conventional vehicles.
We therefore recommend that you read these instructions describing your elec-tric vehicle carefully.

Connected services (depending on vehicle)
Your electric vehicle has connected services that provide information and/or control:

1. your vehicle’s charging status;
2. the traction battery charging pro-gramming, based on certain choices on offer;
3. air-conditioning remote program-ming (please see the information on “Air-conditioning: remote activation” in Section 3);
4. You can access these services by:
5. digital devices (mobile telephones 2, your computer 3, etc);
6. multimedia display 1.

For further information, please contact an authorised dealer.

Batteries
Your electric vehicle has two types of battery:

1. a 400V traction battery;
2. secondary 12 V battery.

400 V traction battery
This battery stores the energy neces-sary to operate the motor in your elec-tric vehicle properly. As with any bat-tery, it discharges after use, and must be regularly recharged.
You do not have to wait until the traction battery hits the reserve level in order to recharge it. Charging times vary depending on the type of specific wall unit socket or public terminal you connect to. Your vehicle range will depend on the charge level of the traction battery, and also on your driving style. Please refer to information on “Vehicle range: recommendations” in Section 2.

Secondary 12V battery
The second battery on your vehicle is a secondary 12 V battery: this supplies the energy required to operate vehicle equipment (lights, windscreen wipers, ABS, etc).

400-volt electrical circuit
The 400 V electrical circuit is denoted by orange cables 6 and parts bearing the ṑ symbol.

WARNING:
The vehicle drive system in an electric vehicle uses a direct voltage of approx-imately 400 volts. This system can get hot during and after switching off the ignition. Respect warning messages given on the labels in the vehicle. All interventions or modifications to the 400V electrical system (com-ponents, cables, connectors, trac-tion battery) are strictly prohibited due to the risks they present to your safety. Please contact an authorized dealer. The risk of serious burns or elec-tric shocks can lead to death.

Driving

As with a car with an automatic gearbox, you will have to get used to not using your left foot, and not using this foot to brake. When driving, if you lift your foot off the accelerator pedal or depress the brake pedal, the motor generates electrical current during deceleration, and this energy is used to brake the vehicle and recharge the traction battery. Please refer to the information on the “Charge meter” in Section 2.

Special feature:
After a maximum charge of the battery and during the first few miles of using the vehicle, the engine brake will be temporarily reduced. Please adapt your driving style appropriately.

Noise
Electric vehicles are particularly quiet. You will not yet necessarily be used to it, and neither will other road users. It is difficult for them to hear the vehicle when it is moving.
We would therefore recommend that you are aware of the horn and make use of it, especially when driving in a built-up area or when manoeuvring. Please refer to the information on the “Pedestrian horn” in Section 1. As the motor is silent, you will hear noises that you are not used to hearing (aerodynamic noises, tyre noise, etc.) When charging, the vehicle may emit noises (fan, relays, etc).
When the vehicle is stopped, the heat-ing system may start automatically for self-maintenance.

IMPORTANT RECOMMENDATIONS

Please read these instructions carefully. Failure to follow these instructions may lead to a risk of fire, serious injury or electric shock which may present a risk to life.

In the event of an accident or impact
In the event of an accident or an impact to the underside of the vehicle (e.g.: striking a post, raised kerb or other street furni-ture), this may damage the electric circuit or the traction battery.
Have the vehicle checked by an authorised dealer. Never touch the “400 volt” components or orange cables which are exposed and visible inside or outside the vehicle.

In the event of serious damage to the traction battery, leaks may occur:

1. never touch the liquids (fluids, etc.) coming from the traction battery;
2. in the event of contact with the body, wash the affected area with plenty of water and consult a doctor as soon as possible.

In the event of an impact, even slight, against the charging flap and/or valve, have them checked by an authorised dealer as soon as possible.

In the event of fire
In the event of fire, make everyone evacuate the vehicle immediately and contact the emergency services, informing them that this is an electric vehicle. Only use extinguishing agents ABC or BC that are permitted for use with electrical fires. Do not use water or other extinguishing agents. In the event of damage to the electrical circuit, please call an authorised dealer.

All towing operations
Please refer to the information on “Towing, breakdowns” in Section 5.

Washing the vehicle
Never wash the engine compartment, the charging connection or the traction battery with a high-pressure jet. This risks damaging the electric circuit.
Never wash the vehicle while it is charging. Risk of electric shock and a risk to life.

FAQ