Auto User Guide

2024 Volkswagen Polo Keys and Smart Key Guide

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2024 Volkswagen Polo Keys and Smart Key Guide

With its sophisticated keys and smart key technology, the 2024 Volkswagen Polo stands out as a trailblazer in the complex dance between convenience and security in the automotive world. These stylish accessories redefine how drivers engage with their cars by fusing cutting-edge technology with user-centric design in a way that goes beyond the simple physicality of standard keys. Drivers are welcomed into an unequaled realm of convenience the instant they grip the key fob, where a single touch opens up a world of possibilities. The keys and smart key system of the 2024 Polo act as gatekeepers to a world of customized comfort and preferences, going beyond simple entrance. When we examine these contemporary marvels more closely, we find a world in which every touch, every motion, has the ability to completely change the driving experience and turn every trip into a smooth, fun adventure.

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Functions of the vehicle key

2024 Volkswagen Polo Keys and Smart Key Guide-fig- (1)

  1. Unlock the vehicle. All turn signals flash twice.
  2. Unlock only the boot lid. All turn signals flash twice.
  3. Lock the vehicle. All turn signals flash once.
  4. Fold the key bit in and out.
  5. Indicator lamp: flashes when button is pressed.

WARNING
If the vehicle key is left unattended in the vehicle, children or unauthorised persons could lock the doors and the boot lid, start the engine or switch on the ignition and thus operate electrical equipment, such as the electric windows. This can result in accidents and serious or even fatal injuries.

  • Take all vehicle keys with you every time you leave the vehicle.

WARNING
If children, people requiring assistance or animals are left unattended in the vehicle, they could accidentally set the vehicle in motion or be exposed to very high or low temperatures. There is a risk of accidents and serious or fatal injuries.

  • Never leave children, people requiring assistance or animals unattended in the vehicle.

NOTICE
External influences can restrict the vehicle key functions and damage the key.

  • Protect the key from moisture and excessive vibration.
    • The service life of the button cell in the vehicle key will be shortened by regular use of convenience systems and other use behaviours.

Changing the button cell
Volkswagen recommends having the button cell replaced by a correspondingly qualified workshop. Volkswagen recommends using a Volkswagen dealership → .

Vehicle key with key bit

  1. Cover.
  2. Button cell.

2024 Volkswagen Polo Keys and Smart Key Guide-fig- (2)

  1. Fold out the key bit.
  2. Prise off the cover → Fig. 1 1.
  3. Lever the button cell out of the battery compartment → Fig. 1 2.
  4. Press the new button cell into the battery compartment.
  5. Press the cover onto the housing → Fig. 1 1.
  6. Dispose of discharged batteries in an environmentally responsible way.

DANGER
If button cell batteries are swallowed or get into the wind pipe, this will lead to serious or even fatal injuries due to suffocation or internal burns within a very short space of time.

  • Call for medical help immediately if you suspect that someone has swallowed a button cell battery.
  • Always keep the vehicle key and key fob with button cells out of the reach of children.

NOTICE
The vehicle key can be damaged if the button cell is not changed properly or if an unsuitable battery is used.

  • Replace discharged batteries only with new batteries of the same voltage rating, size and specification.
  • Pay attention to the correct polarity when inserting the battery.
  • If the battery compartment cover cannot be closed, do not use the remote control.

The type of batteries used in the remote control of your vehicle key may contain perchlorate. This may require special handling. Please observe all the legal requirements regarding the handling and disposal of these batteries (→ Product recycling) . Volkswagen recommends having this service carried out by a correspondingly qualified workshop. Volkswagen recommends using a Volkswagen dealership.

Synchronising the vehicle key

If you cannot lock or unlock the vehicle with the vehicle key, synchronise the vehicle key or replace the button cell (→ Vehicle key).

Synchronising the vehicle key

  1. Unfold key bit or remove spare key.
  2. If necessary, remove the cover of the driver door handle.
  3. Press the2024 Volkswagen Polo Keys and Smart Key Guide-fig- (6) button on the vehicle key.
  4. Unlock the vehicle using the key bit.
  5. Open the driver door.
    If the vehicle has an anti-theft alarm, this will be triggered immediately (→ Anti-theft alarm) .
  6. Switch on the ignition.

The synchronisation process is complete.

Troubleshooting

The vehicle cannot be locked or unlocked
The vehicle key is subject to interference caused by obstacles, adverse weather conditions or other transmitters operating in the same frequency range in the vicinity of the vehicle, e.g. mobile telephones, or due to a weak or flat button cell. The central locking system switches itself off temporarily to protect itself against overloading.

  1. Close the driver door.
    • Or: synchronise the vehicle key (→ Vehicle key).
    • Or: change the button cell in the vehicle key (→ Vehicle key).

The indicator lamp does not flash
If the indicator lamp in the vehicle key does not flash when a button is pressed, the button cell in the vehicle key must be replaced.

  1. Additional or replacement vehicle keys can be obtained from a Volkswagen dealership.

Introduction to the topic
Keyless Access enables the vehicle to be locked and unlocked without active use of the key. For this purpose, a valid vehicle key must be within close range of the vehicle.

Unlocking or locking the vehicle with Keyless Access

2024 Volkswagen Polo Keys and Smart Key Guide-fig- (3)

  • Sensor surface on the inside of the driver or passenger door handle.
  • Sensor surface on the outside of the driver or passenger door handle.

Unlocking the vehicle

  • Touch the sensor on the inside of the driver or front passenger door handle→ Fig 2

Locking the vehicle

  1. Switch off the ignition.
  2. Close the driver or front passenger door.
  3. Touch the sensor on the outside of the driver or front passenger door handle→ Fig 2

The vehicle unlocking procedure is confirmed by all the turn signals flashing twice and the locking procedure by all the turn signals flashing once.

Locking and unlocking the boot lid
When the vehicle is locked, the boot lid will be unlocked automatically if you open it when a vehicle key is located within the operating range of the boot lid → Fig. 1. The boot lid is locked automatically after it is closed. If the vehicle is completely unlocked, the boot lid will not lock automatically when closed.

Temporarily deactivating the keyless locking and starting system Keyless Access
Keyless Access can be deactivated temporarily as described below so that the vehicle cannot be unlocked and started due to misuse by unauthorised third parties.

  1. Lock the vehicle with the 2024 Volkswagen Polo Keys and Smart Key Guide-fig- (4)button on the vehicle key.
  2. Then touch the sensor on the outside of the door handle once within 5 seconds Fig. 2 B . Do not put your hand around the door handle when doing this. Keyless Access is now temporarily deactivated.
  3. To check deactivation, wait for at least 10 seconds and then pull the door handle again. It should not be possible to open the door.

When the vehicle is next unlocked, it can be unlocked only using the vehicle key. The keyless locking and starting system Keyless Access is reactivated the next time the vehicle is unlocked.

Operating the convenience functions
The electric windows can be closed automatically. The glass roof is also closed in vehicles with a glass roof.

  • Place a finger on the sensor of the driver or front passenger door handle for a few seconds Fig. 2 B.

The sensor functions can be set in the Vehicle settings menu in the Infotainment system.

  • The unlocking function is deactivated for a few seconds so that you can check that the vehicle has been locked successfully.
  • A vehicle with DSG® dual-clutch gearbox can be locked only when the parking lock is engaged.
  • The entire vehicle will be unlocked if the sensor is touched twice, even if a single door has already been unlocked.

Troubleshooting

  • Keyless Access does not work
    The function of the door handle sensors may be restricted if they become very dirty.
  • Clean the sensors.

All turn signals flash four times
The vehicle key used last is still in the vehicle.

  • Remove the vehicle key and lock the vehicle.
  • Automatic deactivation of the sensors

The sensors will be deactivated in the following circumstances:

  • The vehicle is not unlocked or locked for an extended period.
  • A sensor has been triggered an excessive number of times.

Activating sensors again:

  1. Unlock the vehicle with the button on the vehicle key.

2024 Volkswagen Polo Keys and Smart Key Guide-fig- (5)No valid vehicle key recognised
The indicator lamp lights up yellow. A text message is additionally shown on the instrument cluster display. The vehicle key is no longer in the vehicle or in the operating range.

  1. Do not switch off the ignition.
  2. Bring the vehicle key back into the vehicle or the operating range.

If the problem persists, go to a correspondingly qualified workshop. Volkswagen recommends using a Volkswagen dealership.

NOTICE
Please note that the sensors in the handles could be activated by a powerful jet of water or steam if a valid remote control key is within the operating range. The windows could open as a result and moisture could enter the vehicle interior. This could lead to the vehicle interior being damaged.

  • Never direct the jet of a high-pressure or steam cleaner directly at the sensors in the door handles.
    • If at least one window is open and the sensors in a door handle are continuously activated, all windows will close.
    • If the message Keyless system faulty appears on the instrument cluster display, malfunctions may occur in the Keyless Access system. Go to a correspondingly qualified workshop. Volkswagen recommends using a Volkswagen dealership.

FAQs

What type of keys are provided with the 2024 Volkswagen Polo?

The 2024 Volkswagen Polo typically comes equipped with traditional physical keys and key fobs with smart key functionality.

How does the smart key system work in the 2024 Volkswagen Polo?

The smart key system in the 2024 Volkswagen Polo typically allows drivers to lock and unlock the vehicle, start the engine, and access various convenience features without physically inserting the key into the ignition.

What is the purpose of the key fob in the 2024 Volkswagen Polo?

The key fob in the 2024 Volkswagen Polo typically serves as a remote control device, allowing drivers to remotely lock and unlock the vehicle, open the trunk, and activate panic alarms.

How do I unlock the doors using the smart key in the 2024 Volkswagen Polo?

To unlock the doors using the smart key in the 2024 Volkswagen Polo, simply approach the vehicle with the key fob in your possession, and the doors will automatically unlock when you grab the door handle.

Can I start the engine remotely with the smart key in the 2024 Volkswagen Polo?

Depending on the trim level and configuration, the smart key in the 2024 Volkswagen Polo may offer remote engine start functionality, allowing drivers to start the engine from a distance for pre-heating or cooling the cabin.

What safety features are integrated into the smart key system of the 2024 Volkswagen Polo?

The smart key system in the 2024 Volkswagen Polo often includes security features such as encryption technology, rolling code encryption, and anti-theft measures to prevent unauthorized access and vehicle theft.

How do I replace the battery in the key fob of the 2024 Volkswagen Polo?

To replace the battery in the key fob of the 2024 Volkswagen Polo, simply use a small screwdriver or coin to open the battery compartment, remove the old battery, and insert a new one according to the polarity markings.

Can I disable the remote keyless entry feature in the 2024 Volkswagen Polo?

Yes, the remote keyless entry feature in the 2024 Volkswagen Polo can typically be disabled through the vehicle’s settings menu, allowing drivers to choose whether to use the smart key or the traditional key entry method.

How do I activate the panic alarm using the key fob of the 2024 Volkswagen Polo?

To activate the panic alarm using the key fob of the 2024 Volkswagen Polo, press and hold the panic button for a few seconds until the vehicle’s horn honks and the lights flash.

Is the smart key system in the 2024 Volkswagen Polo waterproof?

While the smart key system in the 2024 Volkswagen Polo is typically designed to withstand normal exposure to moisture, it is not recommended to submerge the key fob in water or expose it to excessive moisture for prolonged periods.

Can I reprogram the buttons on the key fob of the 2024 Volkswagen Polo?

No, the buttons on the key fob of the 2024 Volkswagen Polo are typically pre-programmed for specific functions and cannot be reprogrammed by the user.

How do I know if the battery in the key fob of the 2024 Volkswagen Polo is low?

If the battery in the key fob of the 2024 Volkswagen Polo is low, a warning message may appear on the vehicle’s instrument cluster, and the remote functions of the key fob may become less responsive.

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