2024 Volkswagen Tiguan Owner’s Manual

The 2024 Volkswagen Tiguan is a popular option in the Volkswagen portfolio since it is a compact SUV that is both family-friendly and versatile. The Tiguan radiates sophistication and usefulness with its streamlined, contemporary appearance. Its inside is roomy and well-designed, with three rows of seating that can be arranged in different ways to comfortably fit both passengers and goods. The 2024 Tiguan is anticipated to include fuel-efficient engine options under the hood, giving it a dependable alternative for family outings and daily commuting. The 2024 Volkswagen Tiguan is a formidable competitor in its class because it appeals to anyone looking for a sleek and versatile small SUV that skillfully strikes a balance between comfort and utility.

Data transmission

Cyber security
Cyber security describes measures that reduce the risk of illegal access to vehicle functions, data and control modules caused by malware or an Internet attack. Of all the components in the vehicle, connectivity components are most at risk of unauthorized access or cyber attacks. Connectivity components comprise control modules for data transmission, interfaces, media and diagnostic connections through which information and data can be exchanged between the vehicle and mobile devices or the Internet. Connectivity components are equipped with security mechanisms to minimize the risk of unauthorized access to vehicle systems.

Connectivity components include in particular:

• Diagnostic connection port
• Control module with installed eSIM card.
• Phone interface
• App-Connect.
• Wi-Fi® hotspot.
• NFC radio technology.
• AUX-IN jack.
• Bluetooth® interface.
• CD/DVD drive.
• USB port.
• SD card slot.
• SIM card slot.

The type and number of connectivity components present in your vehicle depends on the vehicle equipment and the country.

Software and security mechanisms
Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or operating systems on cell phones, software and security mechanisms in the vehicle may also be updated at various times. System updates improve the security, stability and operating speed of vehicle systems. The system update is a preventative measure, for example, to protect from malware and to optimize functionality. A system update is used to update the software of control modules in the vehicle.

Depending on the vehicle and country, there are two ways to update your vehicle:

• System update by a suitably qualified authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
• System update via an Over-the-Air Update.

In spite of the integrated security mechanisms and regular system updates or Over-the-Air Updates, malware can cause
malfunctions in control modules and the vehicle. In the same way, connecting computers, data carriers or cell phones that
are infected with viruses can result in malfunctions in control modules and the vehicle. Malfunctions may cause serious
accidents and fatal injuries.

• If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.
• Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen
  dealer or authorized Volkswagen Service Facility.

NOTICE
Malware can access data and information stored in the control modules, in the Infotainment system, on connected data carriers and in paired cell phones. This may result in a complete loss of data or damage control modules, the Infotainment system, computers, data carriers or cell phones.

• Carry out all pending Over-the-Air Updates as quickly as possible once they are made available, or allow system updates to take place. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
• Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally recognized precautions. Regularly update the antivirus program using the supplied system updates or upgrades provided by the vendor.

Minimizing risks
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these guidelines:

• Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or
  malware.
• Ensure that system updates provided by Volkswagen are carried out by an authorized Volkswagen dealer or authorized Volkswagen Service Facility as soon as possible once they are made available. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. If the option to perform an Over-the-Air Update is available, depending on the vehicle and country, carry out all Over-the-Air Updates provided by Volkswagen immediately. If the Over-the-Air Update is ignored multiple times by the driver, an authorized Volkswagen dealer or authorized Volkswagen Service Facility must be contacted for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
• Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends contacting an
  authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Over-the-Air Update Introduction
Over-the-Air Updates enable us to ensure that your vehicle is always kept up to date, e.g. to protect against malware and optimize functionality.

How can you tell that an Over-the-Air Update is pending?
A pending Over-the-Air Update is displayed in the Infotainment system.

If multiple Over-the-Air Updates are available for the vehicle at the same time, one Over-the-Air Update must be completed successfully before the next Over-the-Air Update can be carried out. It is in your best interests to perform Over-the-Air Updates as promptly as possible. If the Over-the-Air Update is ignored multiple times by the driver, an authorized Volkswagen dealer or authorized Volkswagen Service Facility must be contacted for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING
In very rare circumstances, it is possible that a control module may no longer work properly after an Over-the-Air Update. Malfunctions in a control module and the vehicle can cause serious accidents and fatal injuries. If the vehicle works or reacts differently to normal while driving, reduce your speed in a controlled manner. Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING
If the digital instrument cluster malfunctions after an Over-the-Air Update, it will not be possible to display instruments, warning lights, symbols or messages. Driving with a malfunctioning instrument cluster can lead to serious accidents and fatal injuries. Do not use the vehicle. Contact Volkswagen Customer Care.

NOTICE
If special modifications are made to vehicles outside of the responsibility of Volkswagen AG, such as for service vehicles
or taxis, there is a risk that these special functions, e.g. taximeter, will no longer work properly after an Over-the-Air Update.

Contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility before performing an Over the Air Update. Measures to increase performance or efficiency (e.g. engine tuning) that are not performed by Volkswagen may be reverted by an Over-the-Air Update. Depending on the vehicle equipment, “release notes” that describe the changes to the vehicle status may be displayed once before or after an Over-the-Air Update.

Requirements for an Over-the-Air Update
Please read the introductory information and heed the Warnings and Notice ⇒ and Introduction. The following requirements must be met for an Over-the-Air Update to be downloaded and the software installation for an

Over-the-air update to be carried out.

• The “Over-the-Air Update” function is available in your country.
• You have concluded an active VW Car-Net® contract.
• You have assigned the vehicle to your active Volkswagen user account.
• There is a primary user; it may be necessary for you to log in as the  primary user.
• The vehicle is in an area with enough mobile reception.
• The 12-volt vehicle battery is sufficiently charged.

Downloading and installing an Over-the-Air Update
Please read the introductory information and heed the Warnings and Notice ⇒ and Introduction.

Download costs
An Over-the-Air Update is downloaded via the factory-installed control module with an eSIM card and is free of charge. Volkswagen pays the connection charges.

Time of download
The download takes place automatically without a prior notification and is possible even while driving. Once the download has been completed, you will receive notification of a pending Over-the-Air Update. The download time depends on the network quality, file size and Over-the-Air Update type. It may be the case that the download is interrupted. In this case, the download will resume when the ignition is switched on.

Requirements for software installation

• The vehicle is parked safely in accordance with legal requirements and local conditions ⇒ Parking and maneuvering.
• The previous Over-the-Air Updates have been installed.

Software Installation of the Over-the-Air Update
Select a time for the Over-the-Air Update during which the vehicle does not need to be driven by you or anyone else.

WARNING
Control units are deactivated and will not be operational for the duration of the software installation. Driving with deactivated or non-functioning control units can lead to accidents and fatal injuries.

• Carry out the software installation so that other road users are not affected.
• Never operate your vehicle during a software installation.

1. Stop the engine and set the electronic parking brake.
2. Close the engine hood, trunk lid, all windows, the tilting and sliding panoramic sunroof if necessary, and all doors.
3. Confirm the software installation in the Infotainment system.
4. Ensure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.
5. Exit the vehicle, taking all vehicle keys with you.
6. Lock the vehicle.

Functional limitations during software installation
The control modules, the main computer, functions and displays will not be available during software installation. Do not use the vehicle during this process and do not operate the Infotainment system.

• Mobile online services are not available.
• The Emergency Call Service, Roadside Call Assist and the legally required eCall Emergency System are not available.
• Park Distance Control is not available.

FAQs

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