Aston Martin DBX 2021 Customer Responsibility User Manual
Customer Responsibility
This handbook describes the proper care and use of the vehicle. Proper maintenance and use guard against major repair expenses resulting from misuse, neglect or inadequate maintenance, and may help increase the value that the customer may receive when selling the vehicle.
The Customer is responsible to:
- Make sure that the vehicle is maintained in accordance with the vehicle service and maintenance guide published in the customer literature.
Failure to perform maintenance promptly and in accordance with Aston Martin’s specified service intervals will invalidate warranty coverage on the parts affected. - The customer is required to take the vehicle to a dealer for any warranty repairs as soon as practicable after a defect is detected.
- Make sure that the Service and Maintenance schedule has been stamped by the servicing dealer after the completion of a scheduled service operation.
- Make sure that paint and bodywork is maintained by regular cleaning in accordance with the vehicle manufacturer’s instructions.
- Make sure that the body panels are examined annually by an authorised Aston Martin Dealer and that this inspection is recorded in the Owner’s Handbook.
Warranty Coverage when Touring
Aston Martin has a comprehensive service network in most parts of the world. Any authorised Aston Martin Dealer can carry out repairs under the terms of the vehicle warranty. Under normal circumstances, the customer should not be required to pay for any warranty work performed by an Aston Martin Dealer.
It is the customer’s responsibility to produce the warranty documentation issued with the new vehicle. This establishes the customers right to warranty coverage and the relevant maintenance and service records. If the customer is unable do so, the dealer should seek advice from Aston Martin.
Aston Martin Extended Warranty
Aston Martin Extended Warranty is specifically designed to provide the customer with first class after-sales protection from unexpected repair costs when the vehicle warranty has expired, and the knowledge that your Aston Martin will be repaired by trained technicians using only genuine Aston Martin parts.
Contact your Aston Martin Dealer for more information on the benefits and protection provided by the Aston Martin Extended Warranty.
Consumer Law
The Warranty is a manufacturer’s warranty that supplements and does not affect the Owner’s legal rights under the vehicle purchase agreement or under applicable national legislation governing the sale of consumer goods.
Owner And Vehicle Details
Name:
Address:
:
:
:
Post Code:
Registration Plate No:
VIN No.:
Engine No.:
Warranty Start Date:
If the vehicle is sold, the benefits of any un-expired portion of the
warranties can be transferred to the new owner.
The new owner should complete a ‘tear off’ sheet (next page) and
send the new details to:
Aston Martin Warranty Department
Aston Martin Lagonda Limited
Banbury Road
Gaydon
Warwick
CV35 0DB
England
Owner Warranty Transfer (2)
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
Post Code:
Telephone No.:
Email Address:
Signature:
Date:
Owner Warranty Transfer (1)
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
Post Code:
Telephone No.:
Email Address:
Signature:
Date:
Owner Warranty Transfer (4)
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
Post Code:
Telephone No.:
Email Address:
Signature:
Date:
Owner Warranty Transfer (3)
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
Post Code:
Telephone No.:
Email Address:
Signature:
Date:
Owner Warranty Transfer (6)
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
Post Code:
Telephone No.:
Email Address:
Signature:
Date:
Owner Warranty Transfer (5)
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
Post Code:
Telephone No.:
Email Address:
Signature:
Date:
Emergency Assistance
As the owner of an Aston Martin vehicle, you should enjoy a high standard of trouble-free motoring. However, should the unexpected occur, our worldwide Dealer network is there to help you. Details and contact telephone numbers are shown in the Dealer Directory. In the UK and specific countries within Europe, a special additional emergency service, known as ‘Aston Martin Emergency Assistance’, has been designed to provide you and your passengers with the help you need quickly and efficiently should your vehicle suffer a Breakdown Incident 1.
Vehicles Covered
The benefits of Aston Martin Emergency Assistance are applicable to new and approved pre-owned Aston Martin vehicles purchased from an authorized Aston Martin Dealer. Refer to www.astonmartin.com for a list of all authorized Aston Martin Dealers.
At the completion of your purchase, your Aston Martin Dealer will register your vehicle for Aston Martin Emergency Assistance. From registration, your vehicle will be entitled to Aston Martin Emergency Assistance (the ‘Vehicle’). For more details on what constitutes an eligible Vehicle, and terms of cover, please refer to the Schedule. Owners of eligible Vehicles can also obtain Aston Martin Emergency Assistance when traveling temporarily outside their Country 2, within Europe.
Europe is defined as:
Andorra, Austria, Belgium, Bosnia- Herzegovina, Bulgaria, Crete, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Morocco, Netherlands, Norway, Poland, Portugal (not Madeira), Republic of Ireland, Romania, Russia, San Marino, Slovakia, Slovenia, Spain (including the Balearic and the Canary Islands), Sweden, Switzerland, Turkey (European part), Ukraine, and Vatican City (Rome);.
United Kingdom (UK) is defined as:
England, Scotland, Wales, Northern Ireland, the Channel Islands, and the Isle of Man.
Benefits
The service provider, appointed by Aston Martin to provide the Aston Martin Emergency Assistance services (the ‘Service Provider’) will provide the following benefits dependent on requirements to entitled Vehicles in both the home Country and Europe as defined.
Roadside Assistance
The Service Provider’s Agent vehicle should promptly arrive with you after your call has been placed. You may also book an appointment at a convenient time.
Aston Martin Emergency Assistance shall provide you with updates on its estimated time of arrival via your preferred communication method.
If following a Breakdown Incident in an area of coverage, your journey cannot be completed, and where the Vehicle cannot be repaired at the roadside, Aston Martin Emergency Assistance shall organize the recovery of the Vehicle, including any luggage contained in the Vehicle at the time. Your Vehicle and luggage shall be transported to the nearest Aston Martin Dealer, without distance or financial limitation.
If the Vehicle cannot be repaired at the roadside or at your home address within a reasonable time period (45 minutes), the Service Provider will take you, the Vehicle, and your passengers to the nearest Aston Martin Dealer. In the event that you (or your passengers) need to keep an important appointment, you will be taken there before the disabled Vehicle is transported to its required destination.
Should the Breakdown Incident occur outside of workshop hours, Aston Martin Emergency Assistance shall arrange for secure storage of the Vehicle until the next working day. The Vehicle shall arrive at the Dealer by midday on the next day. If the nearest Dealer, to where the Eligible Vehicle has been towed, is able to carry out the repairs at its premises, then the Vehicle will be repaired there. Once the Vehicle is at a Dealership for repair, Aston Martin Emergency Assistance will keep in contact with the Dealer to follow the progress of the repair, and if necessary, arrange any extension of a replacement vehicle with Aston Martin Customer Service.
Home-Start
Aston Martin Emergency Assistance will provide all the benefits of Roadside Assistance at the Vehicle’s registered address.
Recovery
If Aston Martin Emergency Assistance cannot repair your Vehicle at the roadside, the Service Provider will arrange recovery of you and your Vehicle to the nearest Aston Martin Dealer.
If your vehicle has been involved in an accident or has gone off the road and needs to be salvaged before towing, Aston Martin Emergency Assistance will charge you for services on a ‘Pay for Use’ basis and you may be able to claim these back from your insurance company.
You will be covered for costs of recovery and towing (including any handling fee) but you may be charged for any costs incurred if the Vehicle is, for example, disabled by floods or snow-affected roads, is embedded in sand or mud, or is not easily accessible.
If your Vehicle cannot be repaired and/or recovery is initiated to an Aston Martin Dealer, the Service Provider will provide alternative travel options for you.
You will be entitled to receive one of the following additional services:
- An alternative replacement vehicle for up to two working days in your Country, or 14 days if the Breakdown Incident occurs outside your Country (a collection and delivery service, or equivalent, is available from chosen suppliers subject to availability and supplier’s terms and conditions);
- Onward transportation;
- Overnight accommodation.
Vehicle Collection Following Repair
Following repairs organized by Aston Martin Emergency Assistance, the cost of a first-class rail ticket or (if rail transport would normally exceed six hours) a business class air ticket will be met to permit you or a person you designate to collect the repaired Vehicle. Alternatively, arrangements can be made for your Vehicle to be returned to your home or business address, whichever is the nearest to the repairing Dealer. Alternative addresses closer to the repairing Dealer may also be considered.
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Reference Links
View Full User Guide: Aston Martin DBX 2021 User Manual
Download Manuals: https://www.astonmartin.com/en/owners/owners-guides
